Customer Account Manager (Onsite)

RTX•Foley, AL

2d•Onsite

About The Position

Collins Aerospace is looking for a Customer Account Manager to support the aircraft maintenance, repair, and overhaul business that services many of the world's largest airlines and corporations. You will ensure that initiatives and customer issues are addressed in a timely and efficient manner. You will confer with customers by telephone or electronically to provide information about organizational products or services, discuss customer accounts, and obtain or address customer complaints This position will be located onsite in Foley, AL. Shift: Monday - Friday from 6am – 2:30pm OR 7am – 3:30pm

Requirements

Typically requires a University Degree and minimum of 2 years prior relevant experience or an Advanced Degree in a related field
Experience with customer service via phone or customer facing
Experience using MS Word, Excel and Outlook
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

SAP Experience
Aerospace experience preferred
Experience verbally communicating in alternate languages.
Business-to-business Customer Service experience.

Responsibilities

Respond to calls or emails to customers to provide follow-up on inquiries.
Generate documentation and solves customer issues/requests/complaints in accordance with procedures, and when required, redirects queries to appropriate department or personnel.
Provides references to customers to publications of materials and secondary sources of information.
Manage and maintain a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services.
Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
May promote products/services to ensure business targets are met and may provide after-sales support for client contracts to ensure customers satisfactions are met.
Perform duties related to overall customer service.
Provides support for the sales team regarding customer concerns.
Coordinates with sales reps to identify inside sales opportunities.
Serves as customer interface on product status and delivery.
May manage or work in call center for customer support.
Maintain knowledge of organization and products to provide the appropriate information and support to customers.
Consistently documents customer service needs to identify patterns and maintain quality.
As needed, may need to work beyond schedule to complete work with customer or shop floor work
Will need to be able to work 1 week on call including weekends every 7-9 weeks

Benefits

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
Relocation assistance available