F117 Customer Account Manager (Onsite)

RTX•Columbus, GA

3d•Onsite

About The Position

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? For us at the Columbus Engine Center (CEC), we are focused on providing a best-in-class customer experience and delivering the best engines safely, on-time, and with flawless quality. Our customers are at the core of our business and the Customer Service organization plays a meaningful role, both internally and externally. We provide support to military customers by developing key relationships and ensuring the organization upholds that excellent customer experience.

Requirements

Bachelor's degree and 2 years of experience to include external customer facing role, experience working in an operations or manufacturing environment OR a Master's degree with 1 years of experience as stated above.

Nice To Haves

Excellent Excel and PowerPoint Skills
Excellent verbal and written communication skill for the purpose of presenting information to internal and external stakeholders
Six Sigma or Lean manufacturing MRO experience
Ability to meet commitments and resolve conflicting priorities
Experience working closely with cross-functional teams
Strong attention to detail and maintaining a high level of organization
Strong project management

Responsibilities

Provide in-house day-to-day customer operational support
Handle the flow of communication between the Customers and CEC
Plan and assist customer on-site visits to meet company policies and regulations
Execute Gate 0 (pre-induction) planning and deliverables
Collaborate on a regular basis with key departments: Operations, Engineering, Quality, Finance, Supply Chain
Meet time-sensitive deadlines and solve daily challenges with minimal oversight
Collaborate with site personnel to ensure compliance to all corporate policies