Customer Account Manager

GOGcG • Leominster, MA

1d • $55,000 - $60,000

About The Position

Paige, a GCG company, is currently seeking a Customer Account Manager to join our Cable Assembly Account Management team!
As a Customer Account Manager with our Cable Assembly team, you will serve as a liaison between our customers and the company to address needs, inquiries, and issues. You’ll manage sales order processing and maintenance, responding to requests for quotes, new product coordination, measuring the division’s delivery performance, and maintaining ISO 9001 documents as needed for the Customer Service function.
Schedule: Monday to Friday, 8:00am to 5:00pm

Requirements

• Customer Service/Account Management experience in production or manufacturing industry required
• AS degree or 3-5 years experience in customer service/account management related function preferred
• Strong written and verbal communications
• Experience in an electronics-manufacturing environment preferred
• Demonstrated experience with Windows and MS-Office (MS-Excel, MS –Word, MS-Outlook)
• Experience using an ERP system
• Ability to manage multiple tasks effectively
• Strong organization and attention to detail

Nice To Haves

• AS degree or 3-5 years experience in customer service/account management related function preferred
• Experience in an electronics-manufacturing environment preferred

Responsibilities

• Serve as primary contact for all customer communications
• Process RFQ’s, follow to completion
• Support new product launch, coordination and management
• Communicate order status to customers in a timely manner
• Follow the RMA process
• Update customer communication log as needed
• Run reports on delivery performance, open orders, and other data as required
• Build and maintain customer relationships to increase sales
• Identify customer and market trends
• Assist other departments as needed, interacting heavily with the Customer Service team
• Complete all corporate training requirements
• Comply with ISO-9001 quality standards
• Set and track personal & business goals

Benefits

• Annual salary of $55,000 to $60,000 per year, dependent on experience
• Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more
• PTO plan with company paid holidays (7)
• 401K with employer contribution
• An employee-centric company that values and truly appreciates our most important asset: You!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree