Customer Account Manager

Aston Carter•Pontiac, MI

9d•$24 - $28•Onsite

About The Position

We are seeking a Customer Account Specialist to support and enhance our customer relationships by ensuring their needs, expectations, and orders are managed with excellence. In this role, you will troubleshoot issues, provide product insights, and work closely with our outside sales team to deliver a seamless customer experience. This is a great opportunity for someone who thrives in a fast‑paced environment and enjoys problem-solving, relationship building, and operational coordination.

Requirements

Customer service experience
Ability to meet service and delivery deadlines
Strong multitasking and prioritization skills in a fast-paced environment
Experience working within CRM and ERP systems
Strong verbal and written communication skills
Effective problem‑solving abilities
Strong time management skills

Responsibilities

Respond to and resolve customer inquiries, issues, and complaints efficiently by partnering with internal teams.
Provide product information and recommendations to customers and Territory Sales Managers.
Anticipate customer needs and proactively identify potential service issues.
Troubleshoot customer service challenges and ensure corrective actions are taken.
Manage the complete order process, including adjustments, to ensure accuracy and on-time delivery.
Collaborate with the sales team to identify process improvement opportunities.
Monitor customer satisfaction levels, KPIs, and service level agreements.
Escalate customer concerns when needed to ensure successful resolution.
Document all customer interactions, issues, and resolutions in the CRM system.