Customer Account Manager

Shin-Etsu Silicones of America•Akron, OH

14h

About The Position

As a global leader with a strong reputation for manufacturing quality silicone materials, Shin-Etsu’s footprint in Northeast Ohio continues to expand. This is a great opportunity to join a dynamic, team-oriented group. Shin-Etsu offers a unique company culture centered on mutual respect and integrity where employees are highly valued. Safety and quality come first in everything we do, while doing the right thing is an everyday expectation. Duties & Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Process orders daily, review for correct information, and enter into ERP system in a timely fashion. Ensure that customer pricing is accurate and that all sales quotes are current. Work with both parent company and local scheduling for inventory stock availability. Monitor inventory status and incoming information. Inform customers of delivery status, whether on time or delayed. Coordinate with Logistics and/or Scheduling departments for hot orders and expedited shipments. Request the adjustment of priorities as needed. Create shipments as scheduled by the customer, including extra documentation and coordination required for international shipments. Handle all customer complaints within 24 hours including return material authorizations (RMA’s) and order invoice corrections (OIC’s). Process RMA’s and OIC’s in ERP system. Respond to all customer inquiries in a prompt and courteous manner. Work well with internal personnel to resolve problems and meet customer needs. Keep appropriate personnel, including customers, sales staff, and supply chain staff informed of constantly changing priorities and scheduling needs. Serve as a back-up for other Customer Account Managers when needed. Perform other duties as assigned by supervisor.

Requirements

High school diploma required. Some college preferred.
4-6 years’ experience in a business and problem-solving environment strongly preferred.
Computer literate working with Microsoft Office.
Oracle or other ERP system experience is strongly preferred.
Strong verbal, written, and interpersonal skills.
Ability to take direction and carry out instructions from the manager in an orderly and efficient manner.
Work effectively within a team environment.
Ability to work independently and in groups and be self-motivated in both settings.
Strong problem solving and troubleshooting skills. This includes being proactive in your approach to all issues in order to identify or eliminate potential problem areas.
Ability to adapt to changing priorities.
Strong attention to detail.
Capable of working well under pressure, handling multiple tasks with the ability to organize and prioritize effectively.

Responsibilities

Process orders daily, review for correct information, and enter into ERP system in a timely fashion.
Ensure that customer pricing is accurate and that all sales quotes are current.
Work with both parent company and local scheduling for inventory stock availability.
Monitor inventory status and incoming information.
Inform customers of delivery status, whether on time or delayed.
Coordinate with Logistics and/or Scheduling departments for hot orders and expedited shipments.
Request the adjustment of priorities as needed.
Create shipments as scheduled by the customer, including extra documentation and coordination required for international shipments.
Handle all customer complaints within 24 hours including return material authorizations (RMA’s) and order invoice corrections (OIC’s).
Process RMA’s and OIC’s in ERP system.
Respond to all customer inquiries in a prompt and courteous manner.
Work well with internal personnel to resolve problems and meet customer needs.
Keep appropriate personnel, including customers, sales staff, and supply chain staff informed of constantly changing priorities and scheduling needs.
Serve as a back-up for other Customer Account Managers when needed.
Perform other duties as assigned by supervisor.