Customer Account Coordinator

International Paper • Northlake, IL

4d • Onsite

About The Position

Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries. Oversee the most complex problem resolution issues and escalations; typically works with larger, more complex accounts.
Take customer orders either directly from customers or account managers.
Place orders on a timely basis for purchases of materials and supplies to be used in production.
Communicate with customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions.
Process purchase orders, coordinate account credits and maintain customer data.
Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

Requirements

• High school diploma or GED
• 5-8 years of customer relations experience; preferably 2+ years’ experience in industry specific customer relations.
• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust

Nice To Haves

• Preferred experience working in a manufacturing environment
• Preferred computer data-entry experience
• Preferred experience in the corrugated box industry

Responsibilities

• Communicate with customers
• Estimate and enter orders
• Facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations
• Oversee the most complex problem resolution issues and escalations
• Take customer orders either directly from customers or account managers
• Place orders on a timely basis for purchases of materials and supplies to be used in production
• Communicate with customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions
• Process purchase orders
• Coordinate account credits and maintain customer data
• Work with production staff and utilize KIWI system to achieve on-time customer deliveries

Benefits

• International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets
• Leadership training, promotional opportunities
• We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.
• International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED