Account Customer Service Coordinator Hybrid

Ryder • New Albany, IN

2d • $20 - $20 • Hybrid

About The Position

We are immediately hiring an Account Customer Service Coordinator in New Albany, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team. When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company. The Account Customer Service Coordinator I will build, maintain and strengthen the relationship with the company's key clients and provide the highest level of service possible. The Account Customer Service Coordinator I is expected to take a proactive approach to client service, including but not limited to identifying, working and resolving jeopardy orders, identifying operational challenges and bringing internal departments together to resolve problems.

Requirements

• H.S. diploma/GED required
• Three (3) years or more in a Customer Service role or equivalent required
• Basic math skills beginner required
• Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required
• Strong verbal and written communication skills
• Demonstrates problem solving skills
• Ability to simultaneously handle multiple priorities
• Demonstrates time management and priority setting skills
• Ability to read and/or listen and understand information and ideas communicated

Nice To Haves

• One (1) year or more in related Client Account Specialization preferred

Responsibilities

• Build and maintain a strong working relationship with assigned client(s).
• Respond timely to all inquiries from assigned client(s) via email and/or phone
• Prepare, update and develop client jeopardy orders reports.
• Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders
• Act as the subject matter expert for assigned client(s) by knowing and understanding SOP’s and client expectations.
• Provide support to other departments and field locations in regard to assigned client(s).
• Identify and analyze trends and patters of RLM operational issues that are causing the jeopardy issues.
• Provide direction, support and information to internal departments to resolve client issues
• Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations
• Lead and/or participate in daily, weekly and/or monthly service calls with assigned client(s).
• Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s)
• Work client specific reports including open order reports, return reports and EMC reports
• Provide direction to Customer Service Representative assisting assigned client(s)
• Implement continuous improvement initiatives to improve service for assigned client(s)
• Participate in daily operational calls and provide updates to field operations about assigned client(s).
• Participate in meetings and presentations specific to assigned client(s)
• Performs other duties as assigned.

Benefits

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees