Customer Account Coordinator

BRECOflex L.L.C•Eatontown, NJ

1d•$21 - $22•Onsite

About The Position

Join a Precision-Driven Team at BRECOflex CO., L.L.C. Are you a bilingual professional who loves connecting with customers and ensuring their needs are met with precision and care? At BRECOflex CO., L.L.C. , we’re looking for a Customer Account Coordinator who thrives on problem-solving, supporting sales teams, and delivering an exceptional customer experience from start to finish. In this role, you’ll be the go-to resource for our customers, supporting them every step of the way — from inquiries and quotes to order management and returns. You’ll collaborate closely with our sales team ensuring our customers receive fast, accurate, and solutions-focused support . If you love connecting with people, solving challenges, and taking ownership of your work, this is the role for you! Scheduled Hours 8:30am - 5:00pm

Requirements

A high school diploma or GED is required.
Minimum 3 years in a customer service or account support role.
Experience in manufacturing or industrial settings preferred.
Skilled in CRM tools, ERP systems (SAGE), and pricing programs.
Proven ability to support customers and sales teams effectively.
Experience with inventory and purchasing systems required.
Experience with communication customer product needs and application.
Fluent in Spanish and English (written and verbal) preferred
Proficient in Microsoft Excel/Google Sheets.
Exceptional communication, organizational, and problem-solving skills.
Office setting
Scheduled hours (8:30 am - 5:00 pm).
Ability to sit and work at a computer for extended periods of time.
Must be comfortable handling a high volume of customer communication in a fast-paced environment.
Frequent use of phone, email, chat, video conferencing, and other digital communication platforms.

Nice To Haves

Experience in manufacturing or industrial settings preferred.
Fluent in Spanish and English (written and verbal) preferred

Responsibilities

Manage customer inquiries via phone, email and chat inquiries.
Support outside sales teams with account management and Western territory coordination.
Process customer orders, ensuring accuracy and timely fulfillment.
Respond to customer needs, including technical product support, quotes, order updates, and complaint resolution.
Manage CRM records, issue RGA/RMAs, and handle returns precisely.
Collaborate with vendors, purchasing teams, and internal departments to meet customer requirements.
Ensure compliance with ISO 9001 standards in daily activities.