Customer Account Coordinator

Regal Ware • West Bend, WI

9d

About The Position

As a member of the Regal Ware family, SynergyOps brings over 100 years of experience to its clients providing high quality cookware products that meet and exceed expectations. We are experts in drawing and finishing high performance stainless steel. We believe the kitchen (and the family table) make up the hub of the home, where everyone belongs. We are all working together to: Be first in mind, first in choice for US manufactured cookware Positively impact the lives of over 1,000,000+ people each year with our innovative and entrepreneurial mindset Create an environment where all employees can do their best work You will love it here if you believe in the following: Everybody matters Do the right thing We are in this together Passion for our customers Service Built Involved Solutions Provider If this sounds like the company for you, your seat at our SynergyOps family table awaits. Your seat at the table: Customer Account Coordinator You will love this seat if you get, want, and have the capacity to: Customer Order & Account Support Enter/Manage customer orders ensuring accuracy of pricing, lead times, and product availability Maintain accurate customer data and service records within ERP & CRM systems Customer Service & Issue Resolution Manage customer inquiries including delivery concerns, quality issues and product information request Support end consumers with warranty claims and product inquiries Customer Onboarding Assist in new customer onboarding including account setup and documentation requirements Demand & Forecast Support Maintain customer forecasts and collaborate with Supply Chain and Production to support demand planning Customer Communication & Experience Improvement Oversee communication to specialty/independent customers regarding promotions and/or product details Collaborate closely with internal departments Collaborate with internal departments to support continuous improvement initiatives focused on enhancing the customer experience This seat reports to: Customer Success Manager Our company believes leaders are critical to the success of each individual. Because of this, you will have a leader who : Works with a sense of urgency and aligned purpose Has a passion for our customers and a focus on end consumers Is a servant leader who is collaborative and approachable Has strong ethics and integrity Is courageous and inspirational There are so many benefits to being a part of the SynergyOps & Regal Ware Team! Our benefits package is built with you and your family in mind – and that starts with the things that are most important to you – your health, your lifestyle, and your future. Learn more at Careers - SynergyOps SynergyOps is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Requirements

• Proficient in MS Office Applications
• High School Diploma
• 2-5 years’ Customer Service or Account Management experience
• Excellent oral and written communication skills
• Strong organizational and problem-solving skills
• Maintain a positive work atmosphere with customers, coworkers, and managers
• Strong attention to detail
• Superb phone etiquette and conflict resolution skills

Nice To Haves

• Bilingual (Spanish) preferred – not required

Responsibilities

• Customer Order & Account Support Enter/Manage customer orders ensuring accuracy of pricing, lead times, and product availability
• Maintain accurate customer data and service records within ERP & CRM systems
• Customer Service & Issue Resolution Manage customer inquiries including delivery concerns, quality issues and product information request
• Support end consumers with warranty claims and product inquiries
• Customer Onboarding Assist in new customer onboarding including account setup and documentation requirements
• Demand & Forecast Support Maintain customer forecasts and collaborate with Supply Chain and Production to support demand planning
• Customer Communication & Experience Improvement Oversee communication to specialty/independent customers regarding promotions and/or product details
• Collaborate closely with internal departments Collaborate with internal departments to support continuous improvement initiatives focused on enhancing the customer experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees