Customer Account Coordinator
About The Position
Serve as the primary contact for International Paper's customers, ensuring a world-class customer experience. Master Customer Account Specialist responsibilities: Convert purchase orders to production orders. Communicate professionally with customers about order status, estimates, changes, and confirmations. Monitor and manage customer inventory levels. Resolve order discrepancies, quality complaints, overdue accounts, and aged inventory. Shipping tasks: Receive in deliveries in SAP Schedule trucks and writing up lineup for the PIT drivers on all shifts Consolidate inventory and move out bills, billing & filing Vacation coverage as needed / various shifts Work with PIT operators on what orders to load and how to load them. Pallets, load patterns, etc. Monitor and work the Shipping department window. Check in drivers while communicating what docks to be loaded out of. Create and check Bill of Landings going out and coming in. Monitor production status for order availability and or ready times. Build strong customer relationships to maintain International Paper's competitive advantage. Understand plant-specific manufacturing capabilities. Coordinate with design, sales, pricing, and operations for new customer items. Understand International Paper's pricing models. Manage warehoused items using replenishment ordering and FIFO. Report on aged inventory and participate in Non-Price Improvement initiatives. Provide data reporting and forecasts to management, sales teams, and customers as well as report customer concerns and issues. Create and manage customer-specific reports. Resolve customer order discrepancies, including pricing, credits, quality concerns, and returns sometimes requiring communication with the manufacturing and shipping teams.
Requirements
- 3 years of industry experience with a high school diploma/GED or an undergraduate degree.
- Proficiency in basic math functions for accurate quantities, estimates, and quotations.
- High proficiency in Microsoft Office, especially Excel and Word.
- Outstanding written and verbal communication skills.
- Excellent administrative and organizational skills.
- Strong customer focus, decision-making, attention to detail, integrity, and problem-solving skills.
Responsibilities
- Convert purchase orders to production orders.
- Communicate professionally with customers about order status, estimates, changes, and confirmations.
- Monitor and manage customer inventory levels.
- Resolve order discrepancies, quality complaints, overdue accounts, and aged inventory.
- Receive in deliveries in SAP
- Schedule trucks and writing up lineup for the PIT drivers on all shifts
- Consolidate inventory and move out bills, billing & filing
- Vacation coverage as needed / various shifts
- Work with PIT operators on what orders to load and how to load them. Pallets, load patterns, etc.
- Monitor and work the Shipping department window. Check in drivers while communicating what docks to be loaded out of.
- Create and check Bill of Landings going out and coming in.
- Monitor production status for order availability and or ready times.
- Build strong customer relationships to maintain International Paper's competitive advantage.
- Understand plant-specific manufacturing capabilities.
- Coordinate with design, sales, pricing, and operations for new customer items.
- Understand International Paper's pricing models.
- Manage warehoused items using replenishment ordering and FIFO.
- Report on aged inventory and participate in Non-Price Improvement initiatives.
- Provide data reporting and forecasts to management, sales teams, and customers as well as report customer concerns and issues.
- Create and manage customer-specific reports.
- Resolve customer order discrepancies, including pricing, credits, quality concerns, and returns sometimes requiring communication with the manufacturing and shipping teams.
Benefits
- International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Paper Manufacturing
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
