Customer Service Account Coordinator

L2 Brands•Hanover, PA

3d•Onsite

About The Position

About L2 Brands L2 Brands is a leading designer, manufacturer, and marketer of high-quality, custom-logo apparel, headwear, and home dcor serving the Collegiate, Resort/Destination, Golf, and Corporate markets. For over 30 years, our League, Legacy, Ouray, and Locale lifestyle brands have delivered premium customized products that connect people with the schools, traditions, destinations, and workplaces they love. The Role We are looking for a detail-oriented and disciplined Customer Service Representative who thrives in a structured, process-driven environment. This role focuses on managing a dedicated set of customer accounts primarily via email to ensure orders are processed accurately, issues are resolved promptly, and customers receive consistent, professional communication. If youre someone who likes working within clear guidelines, enjoys handling a steady flow of tasks, and takes pride in accuracy, this may be a great fit.

Requirements

High school diploma or GED
At least 2 years of customer service experience, ideally in an office or call center environment
Strong written and verbal communication skills
Basic computer skills and ability to learn internal systems
Ability to remain focused and productive in a quiet, structured workspace with scheduled breaks

Responsibilities

Manage ongoing relationships with an assigned customer base.
Respond to customer inquiries by email and phone in a professional, timely manner.
Process and track orders, returns, and changes.
Troubleshoot and resolve issues independently, serving as your own escalation point.
Collaborate with internal teams such as Production, Merchandising, and Sales to ensure smooth order fulfillment.
Maintain accurate and thorough records of customer interactions.