Custom Reagent Solutions Coordinator (SAP, Quote Creation)

Becton Dickinson Medical Devices • San Diego, CA

7d • Onsite

About The Position

This role is responsible for working directly with external customers and BD personnel to ensure the timely delivery custom reagents and services. Activities include but are not limited to: customer communications/coordination, assessment/feasibility of request, customer service, planning, and material ordering and handling, and project management assignments. This role gathers customer requirements and specifications for make-to-order product configurations and pricing, to be used in creating quotes and will act as the liaison between the customer and program/technical experts as needed. This role serves as one the primary point of contact for customers throughout the ordering process.Role will support custom multicolor flow and single vials reagents. Customs reagents team offers customized biotechnology products and services, and these positions will require ongoing development of new skills, to meet evolving business needs. We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Requirements

• Experience with SAP or a similar ERP system is required
• Excellent communication skills and the ability to lead and promote the vision of the custom organization
• Strong skills in Customer Relationship Management
• Effective organization, planning and time management skills are required
• Ability to navigate complex systems. Demonstrates knowledge of functions, such as, Master Data, Materials Requirements Planning, customer management, Procurement and Goods issues/Receipts/Confirmations)
• Proven ability to work productively and independently in a small, cohesive team. This position interacts with a wide range of individuals, as well as, external customers and sales reps. Demonstrated ability to communicate effectively, with tact and diplomacy is necessary.
• Must be adept in managing processes effectively. Demonstrate understanding of process interdependencies, identify gaps, and offers solutions.
• Demonstrated proficiency in MS Word, MS Excel, and email systems is required.
• A Bachelor’s degree is required.
• Prefer 2 to 4 years experience in a biotechnology or manufacturing environment.
• Customer facing background required.

Nice To Haves

• A degree in the life sciences is preferred.
• Knowledge of MS Project and/or FileMaker Pro is preferred.

Responsibilities

• Daily coordination of all customer-facing activities related to instruments and/or custom (make-to-order) reagent quote and order management, including follow-up and resolution.
• Communicate with external customers via phone, fax, and email.
• Interact directly with intercompany/international BD offices to support regional customers.
• Interacts with Marketing, Operations, Manufacturing, Technical Application/Product Support, Planning, Shipping and other functional groups to drive the process from inquiry to order fulfillment.
• Work with custom service department to ensure timely quote creation and order placement of customer orders and provide support to address question/issues as they arise.
• Respond accurately and professionally to the customer and internal BD personnel inquiries, providing pricing, availability, terms and conditions, and other product and order related information.
• Responsible for supporting business and legal terms and conditions.
• Identifies and communicates business risks.
• Reviews cost structures and prepares margin analysis as needed
• Identify repeat orders, ensue consistency in order filament.
• Manage and update forecasts based on customer inputs and ordering trends
• Assist in marketing activities
• Update customers on order and shipment progress, alert in advance regarding deliver delays
• Coordinate cross- plant planning of materials.
• Work closely with planner to monitor in process orders and ensure on time delivery.
• Run and review/manage Open order Report daily.
• Provide analytics, determine cause and possible corrective measures.
• Complies with all GMP, regulatory and ISO guidelines including company policies and departmental procedures.
• Highly involved in production activities, planning across all sites.
• Creation of production orders, as needed, and monitoring progress to ensure adherence to schedule.
• Also involves coordinating production activities cross-plants.
• Ensure capturing all customer inquiries in BD system through the life of the order fulfillment.
• Responsible for updating customer record with relevant information needed for quote creation. This includes but not limited to feasibility analysis and master data creation.
• Work closely with the Master Data Organization (MDO) and appropriate support functions to ensure quote creation within established metrics.
• Create and maintain custom materials and services in SAP.
• Work directly with the Master Data organization to create and maintain product structure -BOMs, routings, Quality Inspection Plans, list prices, listing and exclusions and material master records. Also responsible for managing any requested changes in master data.
• Responsible for any SAP related data for Contract Services.
• To be able to take on and manage projects as needed and as they relate to current job responsibilities or to implement lean manufacturing.
• Responsible for monitoring and reporting metrics and reports for associated responsibilities: On time delivery metrics, lead time metrics, scrap reports, etc.
• Responsible to trouble shooting production variances and working with Finance and the MDO to resolve these issues where appropriate.
• Represent customs on various teams as needed (ie. S&OP, Core Teams, QA, Finance, etc)
• Creation and maintenance of custom specific Work Instructions and SOPs
• Maintain supplemental databases to track various aspects of the custom business.
• Role will support custom multicolor flow and single vials reagents.
• Schedule and organize meetings, maintain agenda, record meeting minutes and track action items to completion
• Proactively review processes and recommend changes and improvements.
• Keep stakeholders informed on the status of work completion relative to scheduled deadlines.
• Brings regulatory compliance questions/issues to the attention of management when necessary.
• Performs other related duties and assignments as required.
• Participate, as needed, in implementation of all system upgrades, ex: SAP, FileMaker, etc.
• Promote a safe work environment.
• Follows BD Biosciences Environmental, Health and Safety (EH&S) policies and procedures.
• Takes responsibility for safety in immediate work area.
• Participates in EH&S programs.
• Notified supervisor of all observed hazardous conditions or unsafe work practices.

Benefits

• At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You .
• Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility.
• There are many factors, such as location, that contribute to the range displayed.
• The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level