Custom Order Representative

Advanced Drainage Systems • Hilliard, OH

12d

About The Position

Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we deliver high-quality products across multiple industries while recycling over half a billion pounds of plastic annually. At ADS, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact.

The Custom Order Representative (COR) manages the end-to-end process for custom product orders, ensuring accuracy in order entry, technical validation, and compliance with sourcing and product application requirements. This role serves as a key liaison to product management, the project resource center, sales, and operations to facilitate timely and accurate fulfillment of custom-specific orders. Additionally, the COR acts as the primary point of coordination for custom order activities and provides direct support to internal teams along with providing exceptional customer service.

Requirements

• Experience in order entry, preferably in a manufacturing or engineered-to-order environment.
• Ability to read and interpret technical drawings and specifications.
• Strong understanding of sourcing processes and product lifecycle.
• Excellent communication and organizational skills.
• Proficiency in systems such as Oracle, Esker and Salesforce.
• Strong customer service skills with excellent written and verbal communication.
• Collaborative mindset and ability to work effectively across functions.
• Willingness to travel occasionally for customer or team engagements (as required).
• Flexibility to work beyond 40 hours per week when business needs are required.

Nice To Haves

• Technical background or engineering knowledge is a plus.

Responsibilities

• Review and enter make-to-order product requests into the system with precision and completeness.
• Respond to Regional CSRs request to support regional customers through proactive communication with customers regarding order delays, changes, or issues.
• Approve and validate technical drawings and specifications for order processing.
• Collaborate with applicable departments to ensure feasibility and compliance with design standards.
• Provide sourcing guidance and coordinate with procurement to ensure material availability.
• Maintain deep product knowledge and understand application requirements to support customer needs.
• Communicate with internal stakeholders to resolve order discrepancies and ensure smooth workflow.
• Monitor order status and proactively address delays or issues.
• Support continuous improvement initiatives related to order accuracy and cycle time.
• Perform special projects and other duties as assigned.

Benefits

• Health & Welfare Benefits: Medical and prescription drug plans, telemedicine (with medical plan), High-Deductible Health Plan (HDHP) and Health Savings Account (HSA), dental and vision plans, virtual physical therapy, an employee assistance program (EAP), and voluntary accident, critical illness, and hospital indemnification programs.
• Financial Benefits: Retirement 401k program with company match, an employee stock purchase plan (voluntary), financial wellness planning, paid parental leave, flexible spending accounts (FSA) for child care and health care, short-term and long-term disability, basic life insurance, accidental death and dismemberment (AD&D), adoption financial reimbursement, tuition reimbursement, voluntary life insurance (for employees, spouses, and children), and voluntary identity theft and fraud protection. 100% paid by ADS.
• Growth Opportunities & Global Presence: With a global network of approximately 70 manufacturing plants and 40 distribution centers, ADS offers extensive opportunities for career growth and development in various locations around the world.
• Inclusive and Creative Work Culture: ADS fosters a culture of passion, innovation, and continuous improvement, empowering employees to shape industry-leading solutions. We value diverse perspectives, recognizing that they drive better ideas, processes, and performance. Our workplace is built on respect, inclusivity, and shared responsibility, ensuring every team member feels valued and contributes to our collective success.
• Innovative & Sustainability Focused: Advanced Drainage Systems is one of the largest plastic recyclers in North America, ensuring over half a billion pounds of plastic is kept out of landfills every year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed