Custom Order Engineer

Eaton Corporation • El Paso, TX

18h

About The Position

The Customer Order Engineering (COE) Systems & Support Engineer is responsible for an assigned product line, to (1) drive improvements for the COE/Customer Order Design (COD) teams in the automation tools, (2) provide continued learning for COE/COD on expected use of the software tools and best practices, (3) support systems training for new hires and (4) ticket escalation support for COE/COD issues/requests. We are currently hiring positions for the following product lines: Medium Voltage Assemblies - Greenwood, SC & Omaha, NE Low Voltage Switchgear - Arden, NC Low Voltage Switchboards - Sumter, SC & El Paso, TX Portland Power Center - Portland, OR This position is expected to have prior COE experience within the aforementioned product lines, with working knowledge of configuration requirements and the associated systems and processes in the division, including Bid Manager, MI Manager, Design Automation, DCMS, POM, ENOVIA, MAPICS, AutoCAD and other site-specific tools. A. Deploying and supporting Front End Engineering systems for the assigned product line. B. Support the development of product line specific training documentation on their use of the engineering software tools and processes. C. Provide onsite support as the first point of escalation for systems related issues, determining root cause, urgency and communications as necessary to keep all stakeholders informed. E. Maintain familiarity with COE and COD processes for the assigned product line, inclusive of application/engineering decisions and methods, product offerings and design standards. F. Gather requests for system enhancements and communicate those to the appropriate development manager. G. Support continuous testing for systems enhancements and bug fixes as they are deployed. H. Knowledgeable of MI parts picking logic in order to troubleshoot parts picking errors and scope updates with product line enhancements. I. Participate in product line meetings on Front End Systems projects and continuous improvement activities, driving best practices and knowledge sharing across the various teams (engineering, design and systems)

Requirements

• Bachelor's degree in engineering from an accredited institution
• Three (3) years of applicable experience with engineered-to-order (ETO) products and their associated configuration tools.
• Bachelor's degree in electrical engineering, electrical or electronics engineering technology, electrical and computer engineering, mechanical engineering or mechatronics from an accredited institution
• Knowledge of power distribution and control systems (LV and MV Switchgear, Panel boards and Switchboards, Motor Control Centers).
• Working knowledge of N.E.C., IEEE, UL, and various local electric codes.
• Ability to interpret both customer specifications and electrical and mechanical drawings.

Responsibilities

• Deploying and supporting Front End Engineering systems for the assigned product line.
• Support the development of product line specific training documentation on their use of the engineering software tools and processes.
• Provide onsite support as the first point of escalation for systems related issues, determining root cause, urgency and communications as necessary to keep all stakeholders informed.
• Maintain familiarity with COE and COD processes for the assigned product line, inclusive of application/engineering decisions and methods, product offerings and design standards.
• Gather requests for system enhancements and communicate those to the appropriate development manager.
• Support continuous testing for systems enhancements and bug fixes as they are deployed.
• Knowledgeable of MI parts picking logic in order to troubleshoot parts picking errors and scope updates with product line enhancements.
• Participate in product line meetings on Front End Systems projects and continuous improvement activities, driving best practices and knowledge sharing across the various teams (engineering, design and systems)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level