Custom Order Representative

Advanced Drainage Systems • Hilliard, OH

11d

About The Position

Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we deliver high-quality products across multiple industries while recycling over half a billion pounds of plastic annually. At ADS, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact.

The Custom Order Representative (COR) manages the end-to-end process for custom product orders, ensuring accuracy in order entry, technical validation, and compliance with sourcing and product application requirements. This role serves as a key liaison to product management, the project resource center, sales, and operations to facilitate timely and accurate fulfillment of custom-specific orders. Additionally, the COR acts as the primary point of coordination for custom order activities and provides direct support to internal teams along with providing exceptional customer service.

Requirements

• Experience in order entry, preferably in a manufacturing or engineered-to-order environment.
• Ability to read and interpret technical drawings and specifications.
• Strong understanding of sourcing processes and product lifecycle.
• Excellent communication and organizational skills.
• Proficiency in systems such as Oracle, Esker and Salesforce.
• Strong customer service skills with excellent written and verbal communication.
• Collaborative mindset and ability to work effectively across functions.
• Willingness to travel occasionally for customer or team engagements (as required).
• Flexibility to work beyond 40 hours per week when business needs are required.

Nice To Haves

• Technical background or engineering knowledge is a plus.

Responsibilities

• Review and enter make-to-order product requests into the system with precision and completeness.
• Respond to Regional CSRs request to support regional customers through proactive communication with customers regarding order delays, changes, or issues.
• Approve and validate technical drawings and specifications for order processing.
• Collaborate with applicable departments to ensure feasibility and compliance with design standards.
• Provide sourcing guidance and coordinate with procurement to ensure material availability.
• Maintain deep product knowledge and understand application requirements to support customer needs.
• Communicate with internal stakeholders to resolve order discrepancies and ensure smooth workflow.
• Monitor order status and proactively address delays or issues.
• Support continuous improvement initiatives related to order accuracy and cycle time.
• Perform special projects and other duties as assigned.

Benefits

• Medical and prescription drug plans, telemedicine (with medical plan), High-Deductible Health Plan (HDHP) and Health Savings Account (HSA), dental and vision plans, virtual physical therapy, an employee assistance program (EAP), and voluntary accident, critical illness, and hospital indemnification programs.
• Retirement 401k program with company match, an employee stock purchase plan (voluntary), financial wellness planning, paid parental leave, flexible spending accounts (FSA) for child care and health care, short-term and long-term disability, basic life insurance, accidental death and dismemberment (AD&D), adoption financial reimbursement, tuition reimbursement, voluntary life insurance (for employees, spouses, and children), and voluntary identity theft and fraud protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees