Culture and Finance Manager

Issue One • Washington, DC

6h • Hybrid

About The Position

The Culture and Finance Manager plays a critical role in maintaining and improving Issue One's people operations and organizational culture. This position oversees HR operations, benefits administration, and culture initiatives, and serves as the first point of contact for employee questions and concerns. The Manager ensures smooth execution of people-related processes while identifying opportunities to strengthen systems, improve efficiency, and enhance the employee experience. This role requires someone who can balance operational excellence with strategic thinking, managing day-to-day HR functions while building the infrastructure and processes that will scale with the organization. The ideal candidate is a systems thinker who can see both the details and the bigger picture, someone who thrives on creating order and improving how work gets done.

Requirements

• 4-6 years of progressive HR or people operations experience, including at least 2 years in a role with independent decision-making authority
• Demonstrated experience managing HR systems (ADP, BambooHR preferred) and leading system implementations or upgrades
• Experience with benefits administration and employee lifecycle management
• Commitment to building inclusive and equitable workplace practices
• Strong systems thinking and process improvement orientation
• Excellent interpersonal skills with ability to handle sensitive employee matters with discretion and sound judgment
• Strong written and verbal communication skills, including ability to write clear policies and procedures
• High proficiency with Google Workspace, Excel, HRIS platforms, and Mac iOS
• Exceptional organizational skills with ability to manage multiple priorities and deadlines
• Ability to work independently while knowing when to escalate issues
• Collaborative approach with ability to build relationships across all levels of the organization
• Project management skills with experience leading cross-functional initiatives

Responsibilities

• Oversee all aspects of the employment lifecycle, including recruitment, onboarding, and offboarding
• Serve as first point of contact for employee questions, concerns, and personnel issues; escalate to VP of People and Culture when issues require senior leadership involvement
• Manage position description development and maintenance across the organization, working with supervisors to ensure PDs remain current and accurate
• Conduct exit interviews and analyze trends to inform retention strategies
• Lead HRIS system upgrade project, including vendor selection, implementation, and staff training
• Maintain HR systems (ADP, BambooHR) and ensure data accuracy and compliance
• Support the VP of People and Culture with HR policy development and implementation
• Manage all aspects of benefits administration, serving as primary liaison between staff, insurance broker, and benefits providers
• Lead annual open enrollment process, including communications, decision support, and system updates
• Respond to employee benefits questions and resolve issues in partnership with providers
• Monitor benefits utilization and costs, providing recommendations for plan design improvements
• Ensure compliance with benefits-related regulations and reporting requirements
• Support DEI committee operations, including agenda development, goal tracking, and facilitation of discussion groups
• Administer quarterly staff engagement surveys via Culture Amp and analyze results to inform culture initiatives
• Oversee the Fun Committee and coordinate team-building events throughout the year
• Partner with VP of People and Culture on culture-building initiatives and employee engagement strategies.
• Provide strategic oversight of Issue One's internship program across all departments
• Ensure program timelines are met for posting, recruiting, screening, and making offers
• Monitor program quality and identify opportunities for improvement
• Supervise the Operations & Administrative Specialist in day-to-day program execution
• Maintain relationships with universities and recruiting partners to ensure diverse candidate pipelines
• Lead organization-wide Google Drive reorganization and ongoing maintenance
• Develop and maintain an organizational knowledge library and HR documentation
• Create and maintain standard operating procedures for recurring HR processes
• Identify and implement process improvements across people operations
• Ensure staff complete monthly allocation reports and lobbying time tracking on schedule
• Provide ad hoc support to Senior Finance Director on projects as needed

Benefits

• All full-time employees are eligible for a platinum health plan with 100% of the premium paid by Issue One. In addition, the organization covers 75% of the premium for all spouses and dependents of IO staff.
• Staff receives more than 50 paid days off annually, including holidays, vacation, personal time, and office-wide closures.
• Issue One provides reimbursements and stipends for commuting and any work-related travel.
• Issue One offers wellness reimbursements and student loan assistance.
• They are also eligible to be reimbursed for stepping outside of their comfort zone and doing something they have never done before.
• All staff are encouraged to participate in professional development throughout the year, and the organization hosts several opportunities for fun and fellowship.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed