Culinary Trainer - DashMart Kitchens

DoorDash USA•Denver, CO

About The Position

DashMart is a new kind of online grocery and convenience store owned and operated by DoorDash. Customers order their food in the DoorDash app, and our team members prepare, pick and pack orders in a real, brick-and-mortar store for our Dashers to deliver to our customers with quality and speed. We're looking for someone to help scale DoorDash's next billion dollar business, DashMart, by growing our in-house food program, DashMart Kitchens. The DashMart Kitchens team is focused on building a new type of restaurant platform within DashMart, offering a broad selection of prepared foods and well-known restaurant staples to our customers' doorsteps. DashMart Kitchens is looking for a people-focused trainer who excels in a fast-paced, remote environment and is excited to roll up their sleeves and lead from the front. In this role, you’ll be helping us launch our DashMart Kitchens concepts, focusing on training local operators. You'll administer training and ongoing quality assurance for multiple culinary concepts – with the support of our Culinary, Kitchen Operations, and Project Management teams. You will report to the Manager of Training & Site Support.

Requirements

You're self-motivated, positive, and a team player. You work well with others, but also excel in roles with little oversight – relying on your own drive and self-discipline.
You're scrappy. You are willing to do whatever it takes to get the job done whether it's digging into a new process to determine how best to communicate or helping troubleshoot a technical issue.
You have 3+ years of experience cooking and managing in a high-volume kitchen environment including fast-casual, QSR, and from-scratch restaurants.
You have 2+ years of experience in a field training or training development role, ideally with a multi-unit restaurant.
You have a knack for organization and are proficient in Google Docs/Sheets. You are a data-driven decision maker who is comfortable compiling your findings in documentation that can be shared with the broader team.
You are willing to travel and be on-site in dynamic restaurant environments. This role will begin as an in-market trainer operating locally with travel required occasionally, and it may evolve into a role that requires up to 80% travel as we scale operations and expand our training needs throughout the year.

Responsibilities

Launching New Concepts in the Field - Work hands-on with our Site Operators to administer training & support in the field, ensuring all managers, shift leads and associates are properly executing recipes and following procedures.
Training & Up-leveling Associates: Provide continuous support to site teams through regular training touch-points, auditing of material and process adherence. Ensure teams consistently uphold high operational standards, identify areas for improvement, and reinforce best practices to drive sustainable operations.
Maintaining Flexibility: Maintain an adaptable schedule to ensure we can fully support site teams when and where they need us. Training sessions may occur across various dayparts, and our goal is to maximize coverage and impact throughout the day.
Collaborating: Partner closely with site operators and central team members to troubleshoot challenges, ideate operational improvements, and ensure training is aligned with site needs. Step in as a leader when necessary to help stabilize operations, reinforce best practices, and address issues in real time.

Benefits

a 401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
a mental health program
flexible paid time off/vacation, plus 80 hours of paid sick time per year
vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week)