Kitchen Manager, DashMart Kitchens

DoorDash USA•Charlotte, NC

11d•Onsite

About The Position

We're looking for someone to help scale DoorDash's next billion dollar business, DashMart, by growing our in-house food program, DashMart Kitchens. The DashMart Kitchens team is focused on building a new type of restaurant platform within DashMart, offering a broad selection of prepared foods and well-known restaurant staples to our customers' doorsteps. As the Assistant Site Manager (ASM) for DashMart Kitchens (DMK), you’ll lead the daily operations of a DoorDash-owned kitchen located within a DashMart fulfillment center. You’ll oversee a team of operations associates and shift leads to ensure every meal is prepared safely, efficiently, and to the highest quality standards. You’ll combine hands-on culinary leadership with operational excellence — managing staffing, scheduling, and kitchen performance while ensuring food safety, order accuracy, and team success. You’ll work closely with your Site Manager to lead multiple food concepts, improve processes, and create a great place to work. In addition to leading the kitchen, you'll be cross trained into DashMart operations and expected to work on both sides of the business. This role requires strict adherence to food safety, inventory controls, and safety protocols due to routine access to food, supplies, equipment, and operational systems. You’re excited about this opportunity because you... Enjoy learning how different parts of a complex operation connect and are excited to collaborate cross-functionally Are passionate about food and love to lead across multiple food concepts Enjoy building processes and seeing ideas come to life Are passionate about creating food consistently Want to grow in delivery-only kitchen operations Thrive in hands-on, fast-paced leadership roles.

Requirements

You have 3+ years of experience in a medium/high-volume fast-casual or full-service restaurant environment.
You have 1+ years of experience leading teams, including hiring, scheduling, coaching, and performance management.
You hold (or are willing to get) a ServeSafe Manager certification and set high standards for food safety and cleanliness.
You’re a hands-on leader who motivates teams of 5+ employees to perform and grow.
You take ownership and thrive in fast-changing, startup-style environments where no task is too big or small.
You’re a creative problem solver who challenges “how it’s always been done” and finds better ways forward.
You’re analytical, data-driven, and comfortable using Excel or Google Sheets to make decisions.
As the leader of the site, you will need to ensure your team and the site is fully supported, which will include regularly scheduled late-night and weekend hours.
You’re comfortable flexing between kitchen and fulfillment operations, and you understand how culinary execution and order flow connect to overall site metrics like accuracy, quality, and efficiency.
You have (or can quickly learn) a working knowledge of inventory management systems (IMS), product flow, and fulfillment best practices within a multi-operation site.

Responsibilities

Leading: You’ll demonstrate compassion and commitment to inclusivity as you lead a team of hourly Kitchen Associates and Shift Leads. You’ll hire, coach and develop high-performing team members, while building a safety-first culture where employees are excited to drive success, personally and for the team. Because this position supervises staff and is responsible for maintaining a safe, inclusive, and respectful workplace, strong adherence to professional conduct and employee safety standards is required. You’ll serve as a leading change agent for your DMK, helping your team to navigate new food concepts and growth projects. You’ll tackle onsite escalations, including coordination with cross-functional partners.
Operating: With your thumb on the pulse of all outcomes for your team, you will be directly responsible for driving results for your kitchen. To achieve your performance targets, you’ll drive success through effective scheduling and by ensuring par levels are met, recipes are accurately executed, and best practices from across the network are deployed. Because this role oversees high-risk kitchen equipment and fast-paced food production, maintaining sound judgment and unimpaired performance is essential to ensure a safe work environment. You’ll engage cross-functional partners as needed for support.
Strategizing: You will analyze performance metrics, identify root causes of issues like prep gaps or order quality, and implement solutions that drive efficiency and adoption. You will refine processes, and partner with your Site Manager and cross-functional teams to execute new initiatives and continuously improve how the kitchen operates.
Delighting: You care deeply about delivering great food and a great customer experience. You will coach your team to maintain recipe accuracy, food safety, and storefront availability, knowing that consistency is key in a multi-concept kitchen. You will collaborate with central teams so your site has the tools, training, and support needed to achieve excellent quality outcomes.

Benefits

We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
We are learners - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
We offer great compensation packages and comprehensive health benefits.

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