Culinary Trainer, Kitchens

DoorDash USA • Charlotte, NC

4d

About The Position

DashMart is a new kind of online grocery and convenience store owned and operated by DoorDash. Customers order their food in the DoorDash app, and our team members prepare, pick and pack orders in a real, brick-and-mortar store for our Dashers to deliver to our customers with quality and speed. We're looking for someone to help scale DoorDash's next billion dollar business, DashMart, by growing our in-house food program, DashMart Kitchens. The DashMart Kitchens team is focused on building a new type of restaurant platform within DashMart, offering a broad selection of prepared foods and well-known restaurant staples to our customers' doorsteps. DashMart Kitchens is looking for a people-focused trainer who excels in a fast-paced, remote environment and is excited to roll up their sleeves and lead from the front. In this role, you’ll be helping us launch our DashMart Kitchens concepts, focusing on training local operators. You'll administer training and ongoing quality assurance for multiple culinary concepts – with the support of our Culinary, Kitchen Operations, and Project Management teams. You will report to the Manager of Training & Site Support.

Requirements

• You're self-motivated, positive, and a team player. You work well with others, but also excel in roles with little oversight – relying on your own drive and self-discipline.
• You're scrappy. You are willing to do whatever it takes to get the job done whether it's digging into a new process to determine how best to communicate or helping troubleshoot a technical issue.
• You have 3+ years of experience cooking and managing in a high-volume kitchen environment including fast-casual, QSR, and from-scratch restaurants.
• You have 2+ years of experience in a field training or training development role, ideally with a multi-unit restaurant.
• You have a knack for organization and are proficient in Google Docs/Sheets.
• You are a data-driven decision maker who is comfortable compiling your findings in documentation that can be shared with the broader team.
• You are willing to travel and be on-site in dynamic restaurant environments. This role will begin as an in-market trainer operating locally with travel required occasionally, and it may evolve into a role that requires up to 80% travel as we scale operations and expand our training needs throughout the year.

Responsibilities

• Launching New Concepts in the Field - Work hands-on with our Site Operators to administer training & support in the field, ensuring all managers, shift leads and associates are properly executing recipes and following procedures
• Training & Up-leveling Associates: Provide continuous support to site teams through regular training touch-points, auditing of material and process adherence. Ensure teams consistently uphold high operational standards, identify areas for improvement, and reinforce best practices to drive sustainable operations.
• Maintaining Flexibility: Maintain an adaptable schedule to ensure we can fully support site teams when and where they need us. Training sessions may occur across various dayparts, and our goal is to maximize coverage and impact throughout the day.
• Collaborating: Partner closely with site operators and central team members to troubleshoot challenges, ideate operational improvements, and ensure training is aligned with site needs. Step in as a leader when necessary to help stabilize operations, reinforce best practices, and address issues in real time.

Benefits

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day
• We are learners - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute
• We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights
• We offer great compensation packages and comprehensive health benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees