CSR/Receptionist (Logistics)

TEKsystems•Los Angeles, CA

2d•Onsite

About The Position

TEKsystems is partnered with a client seeking an Order Desk Associate to support daily order processing and customer service operations. This individual will work closely with retail customers, contractors, and internal showroom teams to ensure orders are accurately entered, tracked, and fulfilled. The ideal candidate is customer-focused, detail-oriented, and comfortable communicating via phone and email. This is a non-commissioned role supporting both sales and administrative functions.

Requirements

Strong customer service and communication skills
Comfortable handling high-volume phone and email communication
Basic computer skills with data entry experience
Strong attention to detail and organizational skills
Ability to multitask in a fast-paced, customer-facing environment

Nice To Haves

1–3 years of order desk, receptionist, or front-office experience
Retail experience in building supplies, stone, tile, or related industries (preferred, not required)

Responsibilities

Work directly with retail customers and contractors to place, process, and track orders
Communicate with customers and contractors via phone and email to provide order updates, answer questions, and resolve issues
Enter orders accurately using a computer-based system in a Microsoft Windows environment
Answer and route incoming phone calls professionally
Support showroom consultants with order paperwork and administrative tasks
Perform general administrative duties including data entry, filing, invoicing, and labeling
Assist customers with product selection and order details as needed
Deliver a positive customer experience while maintaining accuracy and efficiency