CSR I

Niagara Bottling•Diamond Bar, CA

About The Position

The Customer Service Representative I (CSR I) is the first level of support for internal and external customers at Niagara. This role involves assisting with overall customer needs and queries by collaborating closely with the Operations, Planning, Cost Management, and Sales teams. Niagara is seeking Team Members who are eager to contribute to its mission of providing high-quality, affordable bottled water, thrive in an entrepreneurial and dynamic environment, build lasting relationships, and develop a satisfying career.

Requirements

0 Years – Experience in Field or similar manufacturing environment
0 Years – Experience in Position
0 Years – Experience managing people/projects
High School Diploma
Consistent punctuality and attendance

Nice To Haves

2 Years– Experience in Field or similar manufacturing environment
2 Years – Experience working in Position
Bachelor's Degree in a related field or equivalent work experience

Responsibilities

Schedule customer delivery appointments and/or customer pickup appointments (50%)
Advocate for the customer by resolving and assisting with inquiries and concerns (25%)
Track customer delivery appointments and/or customer pickup appointments (25%)
Manage assigned low volume accounts
Act as an advocate for the customer with a balanced and objective approach
Respond to all customer emails/inquiries within 30 minutes and achieve resolution by EOD or within 24 hours if received after noon
Take ownership of customer satisfaction and drive success through identifying opportunities, problem solving and leading solution development efforts
Maintain awareness of all SKU’s in the customer portfolio and sourcing options for all items
Research inventory imbalances using all available resources and proactively identify root causes, corrective actions and solutions
Complete a weekly customer scorecard and understand how key metrics drive success including order volatility/smoothing, forecast vs demand, dynamic sourcing and customer behavior
Maintain a compliant Open Order Report
Utilize available resources to develop analytical, interpersonal and problem solving skills and further Niagara knowledge
Establish productive professional relationships with key personnel across the organization with an emphasis on Production Planning, Sales, and Operations
Conduct Monthly/Quarterly Customer Updates and Presentations
Be responsible for interdepartmental cross training and understanding the supply chain process
Maintain consistent punctuality and attendance

Benefits

Competitive compensation and benefits packages
Comprehensive benefits package for regular full-time team members
Paid Time Off for holidays, sick time, and vacation time
Paid parental and caregiver leaves
Medical, including virtual care options
Dental
Vision
401(k) with company match
Health Savings Account with company match
Flexible Spending Accounts
Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
Tuition reimbursement, college savings plan and scholarship opportunities