CSR I

Veseris • Clearwater, FL

3d

About The Position

About Veseris Veseris is a leading distributor of pest management products, services, and solutions, serving professionals across the United States. We partner closely with our customers and suppliers to deliver value-driven solutions that help businesses operate more effectively and sustainably. Role Overview The Customer Service Representative I (CSR I) is an entry-level role responsible for delivering a consistent, high-quality customer experience through order processing, customer support, and coordination with internal teams. This position serves as a primary point of contact for customers, supporting order fulfillment, resolving issues, and contributing to customer satisfaction and profitable growth.

Requirements

• High school diploma required; bachelor’s degree or equivalent experience preferred
• Strong verbal and written communication and active listening skills
• Ability to prioritize, multitask, and work effectively in a fast-paced environment
• Customer-focused mindset with basic problem-solving skills
• Comfortable using computers, keyboards, and standard business software (e.g. Microsoft Office)
• Basic math skills related to pricing and quantity calculations
• Ability to work independently and collaboratively within a team
• Willingness to learn Veseris products, services, and industry fundamentals
• Ability to sit for extended periods and, depending on location, lift up to 50 lbs
• Willingness to work in environments that may include warehouse settings, temperature variation, and potential exposure to hazardous substances

Responsibilities

• Process customer orders accurately and efficiently across multiple order channels in real time
• Serve as a primary point of contact for customers, providing timely information on orders, pricing, products, and delivery
• Coordinate with Operations, Sales, Purchasing, and Credit teams to support order fulfillment and issue resolution
• Identify customer needs and recommend appropriate products, order adjustments, or promotions within established guidelines
• Track and resolve order exceptions, backorders, and delivery deviations while keeping customers informed
• Build and maintain positive customer relationships through professional, responsive communication
• Maintain accurate and up-to-date customer account information
• Assist with basic sales support activities, including identifying cross-sell or upsell opportunities
• Complete administrative tasks, documentation, and reporting accurately and on time
• Follow all safety, regulatory, and operational policies and procedures

Benefits

• Veseris offers a comprehensive benefits package, which may include medical, dental, vision, retirement savings, paid time off, and other employee programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED