CSR I

Romac Industries, Inc. • Bothell, WA

3d • $25 - $34 • Onsite

About The Position

The Customer Service Representative I role requires customer contact in which
questions and orders are received from customers.  The incumbent follows
established procedures to provide answers or refer calls to appropriate staff.
 Typical questions are focused on order status, product information, account
status, pricing, product, or service. The incumbent has readily available
supervision to complete essential work functions.

Requirements

• Strong computer literacy; experience with Word, Excel, Explorer, etc.
• Basic computer, typing, and 10-key skills
• Ability to communicate well, both verbally and in writing
• Ability to multi-task
• Self-motivated, driven, and ambitiously pursues the activities required to complete daily workload and responsibilities

Responsibilities

• Professionally provides information to customers in response to inquiries about products and services and ensures issues are resolved promptly and thoroughly. Answers multiple phone lines; checks and returns voicemail and email promptly.
• Maintains product knowledge, familiarity with products and catalog, and memorization of part numbers, ODs, etc.
• Provides troubleshooting and defuses customer conflicts through verbal and written communication; establishes and maintains rapport with customers.
• Verifies customer pricing on orders against company issued quotations. Requests and implements part numbers and special pricing into Oracle.
• Coordinates orders and ship dates with various departments, and keeps track of and follows-up on all late orders.
• Other duties include, but are not limited to: filing, research, selling product, running Oracle reports, invoicing assistance, sending product information and invoicing, and processing debit memos.

Benefits

• In addition to competitive and equitable pay, employees are eligible for a quarterly discretionary profit-sharing bonus and a year-end bonus.
• We also provide comprehensive benefits to support employees and their families, including medical, dental, and vision insurance (with a 100% employer-paid medical plan option for employee-only coverage), a 401(k) retirement plan with company match, short and long-term disability insurance, life insurance, flexible spending accounts (FSAs), an employee assistance program (EAP), paid time off (PTO), paid holidays, and cell phone discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees