CSR I - Policy Services

Florida Farm Bureau Insurance

3d • $18

About The Position

Our Customer Service Representatives provide high quality customer service to
both internal and external clients. In this position you will interact with
clients by answering policy and billing questions, working to resolve customer
issues.

The starting rate of pay for this position is $18.00 an hour.

Requirements

• High School Diploma or GED required.

Nice To Haves

• Minimum of 1 year Property and Casualty Insurance experience preferred.
• Working knowledge of Excel, Word, and Outlook office programs preferred.

Responsibilities

• Provides quality customer service by communicating and processing transactions by phone, e-mail, chat, and written correspondence with insureds, agents, administrative assistants, mortgagees, lienholders, and other departments.
• Logs all interactions via phone, e-mail, and chat into a software application to ensure that we have a detailed interaction history logged for each interaction.
• Performs duties associated with policy billing systems. This may include but is not limited to working reports related to policies/bill accounts, submitting system issue tickets to IT, and working on other special projects as defined by management.
• Reviews and evaluates Driver and Audit Surveys and makes appropriate changes to the policy(s) based on that evaluation.
• Responsible for working transactions for multiple lines of business.
• Educate county users on how to navigate and process system changes.
• Troubleshoot and resolve common system issues.
• Process transactions on multiple lines of business including billing via various systems.
• Articulate and explain system requirements and questions regarding invoices and policy transactions.
• Regular and predictable attendance is required.
• Assist with special projects as defined by management.
• Review policy and billing documents for accuracy prior to mailing.
• Receive and process payments.
• Verify coverage for Claims Department.
• Process certified policy documents.
• Other duties as assigned.

Benefits

• This position comes with a full benefits package to include Medical, Dental, Vision, Life and Disability insurance. Also included is a company funded Pension Plan, a 401(k) Plan, Paid-Time-Off (PTO) and 10 paid company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED