CSC Specialist

WestStar Bank•El Paso, TX

34d

About The Position

Client Service Center (CSC) Specialists are responsible for handling calls and other service requests from existing and potential WestStar clients. Services include, but are not limited to, assisting clients with their deposit accounts, telephone banking, debit card/ATMs, online banking and other digital services, for both consumers and businesses. CSC Specialists must use their knowledge of products and services, as well as superior customer service skills, to address issues, provide support and offer information, as needed.

Requirements

1 year experience in a customer service environment
Banking experience highly preferred
Ability to communicate effectively with clients
Maintain composure in stressful situations
Strong people and interpersonal skills
Strong multi-tasking skills
Effective problem solving skills
Excellent data entry and typing skills
Proficient in computer applications (Microsoft Word/Excel)
Detail oriented
Bilingual

Nice To Haves

Banking experience highly preferred

Responsibilities

Manage a high volume of calls
Provide support for both personal and business accounts
Assist clients with routine account-related requests:
Balance inquiries
Stop payments
Transfer of funds between accounts
Statement reprints and inquiries
Research requests
Checks or Deposit Slip reorders
Change of Address requests
Digital and Online Banking support:
Online account opening support, including Bill Pay services
Reset/Unlock passwords
Electronic Statements, setup and maintenance requests
Remote (RDC), Mobile and ATM Deposit Reviews
Positive Pay verifications
ATM/Debit Card Support:
Digital Wallet (i.e. Apple Pay, Samsung Pay, and Google Pay)
MyCard Rules
Travel Notes
Deactivation and Reorders
Temporary card limit increases
24 Hour Telephone Banking support
Identify and escalate issues/incidents (e.g. fraud)
Transfer client calls to appropriate staff as needed
Protect the confidentiality of all financial data relating to bank operations and clients
Assist other bank departments with service requests and support
Other duties as assigned