CSC Customer Service Specialist - Evenings

Baylor Scott & White Health•Dallas, TX

3d•Onsite

About The Position

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: We serve faithfully by doing what's right with a joyful heart. We never settle by constantly striving for better. We are in it together by supporting one another and those we serve. We make an impact by taking initiative and delivering exceptional experience. The Customer Service Specialist acts as a business analyst in a complex office, examining and resolving advanced customer issues. This position requires instilling confidence, care, and demonstrating operational excellence when communicating with the public.

Requirements

Must be able to multi-task in a fast-paced environment.
Must have exceptional phone etiquette.
Must possess exceptional professionalism with customer communication.
Basic computer skills (Outlook, Word, Excel).
Must be able to follow accounts through to completion.
Must have exceptional skills in conflict resolution, salesmanship, and patient-centered communication.
Must have advanced technical knowledge of the Business office.
H.S. Diploma/GED Equivalent
2 Years of Experience

Nice To Haves

Soft collection experience is preferred.

Responsibilities

Confers with customers by telephone, email, or in-person to troubleshoot and resolve issues within a single region (CTX or NTX).
Researches financial issues on customer accounts and ensures issues are effectively resolved in a timely manner.
Demonstrates salesmanship qualities when communicating with the customer.
Collects the balance or resolves issues that could escalate to upper management.
Recognizes and advises management of trends that could lead to future or recurring customer service issues.
Reviews the patient accounting system to ensure all communications are covered, explained, and documented.
Maintains courteous and personalized service to the customer.
Resolves customer grievances and escalates the appropriate issues to supervisor or other departments.
Interprets a variety of specialized communications/documents, including commercial/managed care EOBS, Medicare remittances, and Medicaid R&S.