CSC Credit Card Specialist 1-1

Huntington National Bank•Columbus, OH

22d•Hybrid

About The Position

The CSC Credit Card Specialist 1 works in a fast-paced and constantly changing environment supporting customers through complex and challenging situations. This is a sales focused team with goals for balance transfers and adding authorized users. .

Requirements

High School Diploma or GED
1 year of customer service experience
6 months Customer Solution Center experience

Nice To Haves

Possess exceptional written and verbal communication skills, including typing, grammar and spelling proficiency
Strong negotiation and problem solving skills
Ability to be upbeat in a fast-paced and evolving environment
Quick learner with above average retention skills
Adaptable to change
Desired candidates will have a strong referral/sales record and experience
Knowledge of and personal experience using credit card products

Responsibilities

Provide inbound service for consumer and business credit card customers and CSA overflow support
Have engaging conversations to develop Huntington brand loyalty - including credit card balance transfers, adding authorized users, rewards redemption, product education and more
Assist customers with credit card account maintenance requests and service inquiries
Work individually and with your team to meet and exceed established goals
Maintain up to date knowledge on all Huntington products, services, technology, and procedures
Resolve customer concerns in a timely and efficient manner to support first contact resolution
Manage reputational risk by complying with all policy and procedure requirements
Must consistently demonstrate Huntington Values and Category of One behaviors
Provide additional customer support to other specialty lines of business when needed.
Performs all other duties as assigned