Credit Card Specialist

Avnet•Richfield, OH

3d•Hybrid

About The Position

At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology. Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet! Job Summary The Credit Card Specialist ensures the proper authorization of credit card for orders, accurate billing of all credit card orders. Provides strong customer service to Credit Card customers, Sales, Sales support and Credit.

Requirements

Typically requires a minimum of five years of related experience.
High School Diploma or equivalent
PC Skills, including working knowledge of Excel and AS400 systems
Two years customer service experience required.

Nice To Haves

One to three years credit/collection experience preferred.

Responsibilities

Review and releases Credit Card Orders
Manages and gains credit card authorization for backorders.
Manages soft collection effort by customer contact.
Initiates full collection by providing pertinent information to Credit department.
Researches and refutes all customer retrievals and charge-backs
Customer service for credit card customers via incoming calls.
Works with Credit Department and Sales to resolve customer issues promptly and professionally.
Contacts the customers for resolution of credit card errors.
Time management to effectively perform multiple tasks
Timely review of reports and charge-backs to minimize uncollectable invoices.
Work with Credit Card vendors to assure accurate data transmission.
Review customer accounts to assure proper application of credits and debits.
Participate in process improvement initiatives.