CSC Collections Specialist - 999

Brundage Management Company Inc., providing services for Sun Loan & Tax Service and Key Storage • San Antonio, TX

40d • Onsite

About The Position

For over 30 years, Sun Loan Company has been a trusted financial resource in over 200 communities, across seven states in the US, and seven locations in Mexico. The Collections Specialist provides support to Sun Loan customers and branch offices from a centralized call center located in San Antonio, TX. As a Collections Specialist, you will take a mix of inbound and outbound calls while collecting on past due or delinquent accounts. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service and inner competitiveness will allow you to excel in our fast-paced environment. Candidates local to the San Antonio market are preferred.

Requirements

• Minimum 3 years’ experience in a call center environment.
• 1+ years’ experience in collections preferred.
• Some college preferred.
• Bilingual (English/Spanish) required.

Nice To Haves

• 1+ years’ experience in collections preferred.
• Some college preferred.

Responsibilities

• Call center environment that requires superior phone-based customer interaction (~90% outbound and ~10% inbound calls).
• Communicates with customers in a metrics-driven environment.
• Conducts skip tracing for overdue accounts not resolved with current information.
• Reviews assigned past due accounts to determine options to bring account current.
• Demonstrates excellent communication, negotiation and decision-making skills.
• Navigates multiple technologies while demonstrating resiliency and adaptability in a fast-paced environment.

Benefits

• Low-Deductible and affordable Medical Plans including medical, dental and vision.
• Telehealth.
• On-demand Pay.
• Competitive salary: Determined by various factors, including but not limited to, location, skills, knowledge, competencies and experience.
• 401K with company match.
• Paid Time Off including Holidays, Vacation and Sick time.
• Bonus opportunities.
• Career development.
• Formal and Comprehensive Training Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees