CS Billing Liaison, Associate

Owens & Minor, Inc. • Downers Grove, IL

57d • $18 - $20

About The Position

Serves as the subject matter expert and point of contact for customers with billing questions and concerns.

Requirements

• 1-2 years customer service experience
• Must be bilingual English/Spanish
• Prior collections experience with multiple payers a must
• Basic business skills with a moderate level of proficiency, including a basic knowledge of Microsoft Office
• Excellent verbal and communication skills
• Experience with high volume in-bound calls
• Must be able to thrive in a fast paced environment handling multiple demands

Responsibilities

• Identify and resolve customer concerns such as billing disputes and collections discrepancies by partnering with the reimbursement and collection teams
• Receive and process customer account payments in addition to placing re-orders
• Maintain excellent customer relationships to ensure customer satisfaction
• Conduct routine tasks as directed; works under clearly defined guidelines
• Contributes to specific objectives and outcomes as directed

Benefits

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees