CS Billing Liaison, Associate

Owens & Minor, Inc.Downers Grove, IL
57d$18 - $20

About The Position

Serves as the subject matter expert and point of contact for customers with billing questions and concerns.

Requirements

  • 1-2 years customer service experience
  • Must be bilingual English/Spanish
  • Prior collections experience with multiple payers a must
  • Basic business skills with a moderate level of proficiency, including a basic knowledge of Microsoft Office
  • Excellent verbal and communication skills
  • Experience with high volume in-bound calls
  • Must be able to thrive in a fast paced environment handling multiple demands

Responsibilities

  • Identify and resolve customer concerns such as billing disputes and collections discrepancies by partnering with the reimbursement and collection teams
  • Receive and process customer account payments in addition to placing re-orders
  • Maintain excellent customer relationships to ensure customer satisfaction
  • Conduct routine tasks as directed; works under clearly defined guidelines
  • Contributes to specific objectives and outcomes as directed

Benefits

  • Medical, dental, and vision insurance, available on first working day
  • 401(k), eligibility after one year of service
  • Employee stock purchase plan
  • Tuition reimbursement

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Industry

Merchant Wholesalers, Durable Goods

Education Level

No Education Listed

Number of Employees

5,001-10,000 employees

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