Cross-Functional Practice Assistant & Medical Records

UWH of Pennsylvania•Erie, PA

9d•Onsite

About The Position

Position Summary The Cross-Functional Practice Assistant provides comprehensive administrative, and medical records services to the Practice. This position supports providers, supervisors, staff, and patients by ensuring efficient patient flow, accurate medical record management, and scheduling coordination. The role reports to the designated Practice or Department Supervisor. In summary, this combined role functions as a versatile Practice Assistant responsible for front-office operations, medical records management, and scheduling ensuring smooth daily operations and a positive patient experience across multiple departments.

Requirements

Basic typing, keyboarding, and computer proficiency
Knowledge of medical terminology
Strong verbal and written communication skills
High level of accuracy and attention to detail
Ability to prioritize tasks, manage competing responsibilities and work independently
Sound judgment and decision-making skills
Flexibility and adaptability in a fast-paced clinical environment
Ability to build and maintain effective working relationships
Adherence to organizational policies, safety standards, attendance, punctuality, and professional appearance
High school diploma or equivalent
Basic computer skills
Working knowledge of medical terminology

Responsibilities

Greet patients in a friendly and professional manner and assist with clinic navigation
Check patients in and out, verify demographics, insurance information, and referring providers
Schedule, reschedule, and confirm patient appointments, including managing cancellations and no-shows
Answer, route, and document telephone calls and electronic tasks appropriately
Process medical record requests, including printing encounter forms and verifying DPAs
Obtain outside medical records by contacting hospitals, urgent care centers, and physician offices
Scan and index incoming records into the electronic medical record accurately
Transfer clinical documentation between systems and reconcile schedules across platforms
Assist with disability forms, and return-to-work documentation
Process incoming and outgoing faxes and correspondence
Maintain patient confidentiality and strict adherence to HIPAA regulations
Keep reception, workstations neat and organized, following food and beverage policies
Provide consistent, professional customer service to patients, providers, staff, and external partners
Perform other duties as assigned to support practice operations