Associate - Corporate Editorial & Channels

New York Life • New York, NY

12h • Hybrid

About The Position

The Cross-Channel Operations Associate supports the coordination and cross-channel execution of enterprise communications across NYL’s internal digital ecosystem. This role focuses on traffic management, campaign packaging, and operational alignment across email, the employee portal, and digital display channels. Working in partnership with Editorial and Digital Workplace teams, this role helps ensure communications are organized, sequenced, and delivered consistently across platforms.
The ideal candidate is detail-oriented, organized, and comfortable working within established processes to ensure timely and accurate communication execution.

Requirements

• 0-2 years of experience in communications, digital publishing, marketing, or related field.
• Exposure to email platforms, content management systems, or digital publishing tools (e.g., Staffbase, Interact Software & Appspace).
• Strong attention to detail and organizational skills.
• Ability to follow structured processes and meet deadlines.
• Comfort working in a fast-paced, collaborative environment.
• Willingness to support time‑sensitive or critical communications during extended coverage periods, as needed.

Nice To Haves

• Basic understanding of digital engagement metrics is preferred.
• Familiarity with HTML or formatting tools is a plus but not required.

Responsibilities

• Digital Platform Execution Support
• Support cross-channel preparation and activation of approved communications across internal digital platforms, coordinating with channel owners to ensure timely deployment.
• Maintain centralized oversight of intake, approvals, and milestone tracking, identifying workflow bottlenecks to support alignment and execution.
• Publish and update approved content within digital platforms in accordance with established templates and governance standards.
• Ensure content accuracy, formatting consistency, and compliance with brand and accessibility guidelines prior to distribution.
• Workflow & Project Support
• Update project status and track milestones within internal project management tools.
• Support intake workflows and maintain visibility into publishing timelines across digital channels.
• Assist with coordination of approvals and cross-channel scheduling.
• Maintain organized records of assets, versions, and publishing history.
• Provide overflow execution support during high-volume periods.
• Step in to support critical publishing functions during team capacity gap.
• Campaign Packaging & Distribution Support
• Support packaging campaigns across multiple channels.
• Assist with readiness and sequencing.
• Provide overflow support during high-volume periods.
• Content Formatting & Packaging
• Format and prepare editorial content for digital distribution across email, intranet, and signage.
• Embed images, links, and multimedia assets within templates.
• Make light formatting adjustments to ensure clear presentation.
• Reporting & Administrative Support
• Assist in gathering basic engagement metrics across channels.
• Help prepare simple reporting summaries for internal review.
• Support documentation of workflows and publishing standards.

Benefits

• We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs.
• Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed