CRMG Office Supervisor

Cheyenne Regional Medical Center•Cheyenne, WY

About The Position

The CRMG Office Supervisor is responsible for directing and coordinating the overall functions of the front office ensuring maximization of workflow while improving patient, physician, and other customer relations. Why Work at Cheyenne Regional? 403(b) with 4% employer match ANCC Magnet Hospital 21 PTO days per year (increases with tenure) Education Assistance Program Employee Sponsored Wellness Program Employee Assistance Program Loan Forgiveness Eligible Here is What You Will Be Doing: Coordinates front office functions with the clinical staff and provider(s) for seamless patient care. Establishes and maintains strong communication with clerical, clinical and providers. Assists in the recruiting, hiring, orientation, development, training and evaluation of office support staff, including cross-training to ensure staff availability/coverage requirements. Serves as primary contact for investigating and resolving patient complaints. Acts as primary liaison with billing and coding departments to assist with patient billing questions. Coordinates employee relations issues. Partners with Practice Operations Director and Provider Site Lead to work with provider(s) to resolve issues and concerns. Utilizes the Human Resources representative from Cheyenne Regional Medical Center as a resource. Assists in the development of policies/procedures in accordance with Cheyenne Regional Medical Group and follows/administers all existing policies accordingly. Ensures all regulatory and compliance requirements are in place, including OSHA, CMS, CLIA, and other agencies in accordance with Cheyenne Regional Medical Center principles/policies. Provides operational management in the absence of the Practice Operations Director. Participates and leads ongoing process improvement efforts. When applicable, participates in Patient Centered Medical Home Care Team meetings and/or Patient Outreach Clinics and other patient access/care initiatives. Desired Skills: Excellent communication skills both oral and written to interact positively with patients, patient’s families, physicians, and other clinic staff Attention to detail; ability to assess, evaluate, teach, problem solve using critical thinking and perform calculations from a clinical and business aspect Ability to work in an organized manner Ability to adapt and remain professional in a stressful environment Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, physicians, managers, and all practice staff Demonstrated proficiency with Microsoft programs and ability to adapt to new software programs and electronic health record environment Solid - working knowledge; able to apply general principles Expert - able to apply general principles and specific details Here is What You Need: Education or Experience (must meet one of the following): Associate's degree or higher in business administration, health administration, or related field Two (2) or more years of healthcare experience Cheyenne Cardiology, Nephrology Clinic, Podiatry, and Vascular and CT Clinic Only: Valid USA Driver’s license Must have clean driving record that follows Cheyenne Regional Medical Center’s driving guidelines Nice to Have: Bachelors or higher degree in business administration, or health administration, or related field. • OR, four (4) or more years of healthcare experience in lieu of education. Prior management/staffing experience across multiple clinics. About Cheyenne Regional: Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000+ patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to great health. Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!

Requirements

Associate's degree or higher in business administration, health administration, or related field
Two (2) or more years of healthcare experience
Valid USA Driver’s license (Cheyenne Cardiology, Nephrology Clinic, Podiatry, and Vascular and CT Clinic Only)
Must have clean driving record that follows Cheyenne Regional Medical Center’s driving guidelines (Cheyenne Cardiology, Nephrology Clinic, Podiatry, and Vascular and CT Clinic Only)
Excellent communication skills both oral and written to interact positively with patients, patient’s families, physicians, and other clinic staff
Attention to detail; ability to assess, evaluate, teach, problem solve using critical thinking and perform calculations from a clinical and business aspect
Ability to work in an organized manner
Ability to adapt and remain professional in a stressful environment
Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, physicians, managers, and all practice staff
Demonstrated proficiency with Microsoft programs and ability to adapt to new software programs and electronic health record environment
Solid - working knowledge; able to apply general principles
Expert - able to apply general principles and specific details

Nice To Haves

Bachelors or higher degree in business administration, or health administration, or related field. • OR, four (4) or more years of healthcare experience in lieu of education.
Prior management/staffing experience across multiple clinics.

Responsibilities

Coordinates front office functions with the clinical staff and provider(s) for seamless patient care.
Establishes and maintains strong communication with clerical, clinical and providers.
Assists in the recruiting, hiring, orientation, development, training and evaluation of office support staff, including cross-training to ensure staff availability/coverage requirements.
Serves as primary contact for investigating and resolving patient complaints.
Acts as primary liaison with billing and coding departments to assist with patient billing questions.
Coordinates employee relations issues. Partners with Practice Operations Director and Provider Site Lead to work with provider(s) to resolve issues and concerns. Utilizes the Human Resources representative from Cheyenne Regional Medical Center as a resource.
Assists in the development of policies/procedures in accordance with Cheyenne Regional Medical Group and follows/administers all existing policies accordingly.
Ensures all regulatory and compliance requirements are in place, including OSHA, CMS, CLIA, and other agencies in accordance with Cheyenne Regional Medical Center principles/policies.
Provides operational management in the absence of the Practice Operations Director.
Participates and leads ongoing process improvement efforts.
When applicable, participates in Patient Centered Medical Home Care Team meetings and/or Patient Outreach Clinics and other patient access/care initiatives.