CRMG Office Service Support - Internal Medicine

Cheyenne Regional Medical Center•Cheyenne, WY

1d•Onsite

About The Position

The Office Service Support provides administrative and clerical support to department or unit. This position is responsible for scheduling, registration, pre-registration and maintaining accurate non-clinical patient information. Perform general receptionist duties. Why Work at Cheyenne Regional? 403(b) with 4% employer match ANCC Magnet Hospital 21 PTO days per year (increases with tenure) Education Assistance Program Employee Sponsored Wellness Program Employee Assistance Program Loan Forgiveness Eligible Here is What You Will Be Doing: Greets visitors and checks in patients with accurate demographic and insurance information. Executes the pre-registration and pre-authorization process by obtaining necessary documentation from the patient, patient’s physician, and insurance company. Obtains insurance verification by e-verify or phone. Obtains necessary signatures for consent for services and mandatory Medicare documents. Encourages and assists patients in registration of patient portal. Responsible for scheduling patients for in office procedures/office visits and relaying patient data to those who require the information. Places patient appointment reminder calls. Obtains appropriate co-pays and account payments; responsible for cash drawer. Maintains accurate files and record systems to assist with all chart preparations for upcoming procedures and record statistics. Monitors the queues including performing the referral process through Epic and incoming faxes. When applicable, refers patients to Financial Assistance Office for payment plan or financial assistance. I understand that it is not within my scope of practice to handle any medications that I might inadvertently come in contact with, including medications delivered in the pneumatic tube system or shipped to the clinic. If I do come in contact with medications, I know to alert a licensed employee for them to handle. About Cheyenne Regional: Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000+ patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to great health. Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!

Requirements

High school diploma (or equivalent certificate from an accredited program) or higher
OR, one (1) or more years of job-related experience
Excellent interpersonal and communication skills
Proficient MS Office, Outlook and Internet Explorer skills
Excellent organization skills
Ability to demonstrate an independent work initiative, sound judgment and attention to detail
Ability to handle multiple tasks simultaneously
Strong cognitive and problem-solving skills
Ability to use standard office equipment
Valid USA driver’s license
Must have clean driving record that follows Cheyenne Regional Medical Center’s driving guidelines

Nice To Haves

High school diploma (or equivalent certification from an accredited program) or higher degree
Medical Terminology experience and/or education
Customer service experience
Clerical experience
Experience in a clinical setting

Responsibilities

Greets visitors and checks in patients with accurate demographic and insurance information.
Executes the pre-registration and pre-authorization process by obtaining necessary documentation from the patient, patient’s physician, and insurance company.
Obtains insurance verification by e-verify or phone.
Obtains necessary signatures for consent for services and mandatory Medicare documents.
Encourages and assists patients in registration of patient portal.
Responsible for scheduling patients for in office procedures/office visits and relaying patient data to those who require the information.
Places patient appointment reminder calls.
Obtains appropriate co-pays and account payments; responsible for cash drawer.
Maintains accurate files and record systems to assist with all chart preparations for upcoming procedures and record statistics.
Monitors the queues including performing the referral process through Epic and incoming faxes.
When applicable, refers patients to Financial Assistance Office for payment plan or financial assistance.