CRM Systems Administrator

PEROT MUSEUM OF NATURE AND SCIENCE•Dallas, TX

36d•Onsite

About The Position

We are seeking an experienced and versatile CRM Systems Administrator, preferably with at least 3 years of hands-on Salesforce administration experience, including work with Nonprofit Cloud/NPSP and a portfolio of integrated systems. Reporting to the Director of IT, the CRM Systems Administrator will oversee and enhance Salesforce as the central CRM while ensuring smooth data flow between ticketing, data warehouse, analytics, payment platforms, and website integrations. This role is ideal for a technically skilled, collaborative professional who excels in Salesforce administration and broader CRM ecosystem management ensuring that end-to-end data, workflows, and user experiences are reliable and mission aligned. The position requires a strong understanding of best practices, enthusiasm for solving business problems through configuration, and a strong collaborative attitude to engage effectively with cross‑functional stakeholders.

Requirements

3+ years of Salesforce administration experience.
Demonstrated experience integrating Salesforce with ticket systems, data warehouses, analytics tools, payment processors, and websites.
Proficiency with Salesforce Lightning and Flow Builder.
Solid understanding of data governance, CRM architecture, and security models.

Nice To Haves

Bachelor’s degree, with preferred focus in Business or Computer Science.
Strong knowledge of Nonprofit Cloud / NPSP.
Salesforce Administrator Certification (ADM201).
Experience with Salesforce Marketing Cloud.
Additional Salesforce certifications welcome (NPSP Consultant, Advanced Admin, Platform App Builder).
Experience with API based integrations or middleware (MuleSoft, Workato, Zapier, etc.).
Familiarity with SOQL, data loaders, and sandbox management.
Background in nonprofit, visitor based, or membership driven organizations.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities and meet deadlines.
Collaborative, service-oriented mindset aligned with mission-driven work.

Responsibilities

CRM & Salesforce Platform Administration Serve as the primary administrator for Salesforce within the CRM ecosystem.
Manage users, profiles, roles, permission sets, sharing rules, login access policies, and platform security.
Perform regular data quality checks and implement best practices around validation, deduplication, and data governance.
Monitor platform performance and troubleshoot CRM related issues across systems.
Support fundraising and constituent management processes unique to nonprofit operations.
Ensure data structures and donation workflows remain consistent across integrated systems.
CRM Configuration & Automation Build and maintain objects, fields, record types, page layouts, permission models, automations, and flows.
In collaboration with the analytics team, develop and enhance CRM dashboards and reports for internal stakeholders.
Maintain process documentation and support continuous improvement initiatives.
Ticketing System Manage and monitor integration pipelines between ticketing system and Salesforce to support ticket sales, memberships, timed entry, and visitor engagement.
Ensure accurate and timely syncing of constituent data and transactions.
Data Warehouse and Analytics Platform Support data workflows between Salesforce and data warehouse.
Collaborate with data engineering teams to validate schemas, table updates, and data-cleaning routines.
Ensure that Salesforce data is properly available and structured for dashboards.
Assist with data source connections, field mapping, and security for analytics users.
Payment Processors Support integrations with donation and payment tools to ensure accurate transaction processing, recurring gift management, and financial reconciliation.
Website & Digital Engagement Systems Oversee CRM-connected web forms, donation forms, event registrations, and custom API integrations.
Ensure clean and reliable lead flow, constituent record creation, and donor engagement tracking.
Support, Training & Cross-Functional Collaboration Serve as the primary point of contact for CRM-related support and solutions.
Collaborate closely with development, ticketing, marketing, IT, and leadership teams.
Develop documentation, training materials, and onboarding resources.
Translate organizational needs into CRM workflows and sustainable technical solutions.