CRM Specialist

Avison Young•New York, NY

2d•$50,000 - $75,000

About The Position

Our Story Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization. At Avison Young, we are committed to providing a comprehensive suite of commercial real estate services to our clients while fostering a supportive and inclusive workplace culture for our employees. Our collaborative approach and emphasis on personal and professional growth create an environment where individuals can thrive. If you're looking for career opportunities where you can excel and contribute to a strong company culture, we want to hear from you. Join our highly motivated team and take pride in your work as we create a better future together. Overview In this role you will be responsible for providing training & support for users and support staff as well as for driving adoption/engagement across your assigned markets. The CRM Specialist will ultimately take ownership of user adoption, change management, and strategy & process optimization across their assigned markets. You will report to the Global Director, CRM. The base salary is aligned with market data and is estimated between $50,000 to $75,000 with the ability to achieve additional compensation through bonus. This salary range reflects base compensation for the position across all US locations. Within this range, individual pay is determined by work location and other factors including relevant education/training, experience, and internal equity.

Requirements

Bachelor’s degree or equivalent experience required
2+ years of project management or CRM administrative experience preferred, but other relevant professional experience considered
The ability to create structure, design effective processes, and prioritize
Successfully tested into and launched retention efforts at scale.
Both 'direct response' and proactive support experience and have driven meaningful results.
Excellent project management skills with an ability to set and achieve goals, meet deadlines, and multitask in a fast-paced environment.
Strong management, leadership, influencing and communication skills: listen, mentor, inspire, motivate, and teach by example.
Ability to manage multiple moving pieces, productively work through conflict, with creative problem-solving, time management, organizational, prioritization and decision-making skills.
Thoughtful and self-reflective, willingness to learn.
Team-player, hard-working, and resourceful.

Nice To Haves

Salesforce Administrator Certified preferred
Commercial Real Estate experience preferred

Responsibilities

Develop deep understanding of sales professionals’ business requirements and how to best utilize CRM to fulfil their needs.
Develop a deep understanding of what resonates with local sales professionals and optimize content/messaging/training accordingly.
Develop and drive strategy to improve the sales team’s experience using the platform.
Become the Trusted Advisor and main point of contact for all things CRM related in your assigned markets.
Work closely with assigned markets to gather feedback, insights, and feature requests and provide to CRM leadership to help shape future CRM platform enhancements.
Support global CRM initiatives and improvements.
Provide end-user support, new user training, and management of support related requests for your assigned locations.
Develop and deliver training programs for assigned markets, both online and in-person.
Create and maintain training materials and documentation including knowledge base articles, training decks, videos, and other supporting assets.
Track and report on user adoption, analyzing data to provide insights into operational effectiveness.
Manage data imports and conduct data hygiene reviews regularly.