CRM Business Analyst I

Educational Media Foundation • Franklin, TN

8h

About The Position

Bring your analytical mindset and passion to a team that’s transforming donor engagement. As our CRM Business Analyst I , you’ll play a key role in optimizing Salesforce as a powerful engine for fundraising and relationship-building. From uncovering business needs to supporting system enhancements and delivering clear, actionable insights, you’ll help shape scalable solutions that drive both today’s operations and tomorrow’s growth in a mission-driven environment. In addition, a VALUES FIT is top priority. Do our values align with yours? Mission, Beliefs & Values . If so, please read on. Here’s just some of what you will be doing daily…

Requirements

• Bachelor's Degree, or combination of education/training with relevant experience.
• Minimum1-3 years of experience in business analysis, including gathering requirements, supporting users, and improving system processes.
• Skilled at gathering, analyzing, and organizing information from stakeholders to define clear requirements.
• General understanding and curiosity of how systems and processes work.
• Experience with CRM systems (Salesforce or similar), particularly in reporting and dashboard creation
• Organized, detailed, and customer focused
• A collaborative communicator who thrives in a team environment.
• Proactive in identifying issues and opportunities for improvement, with a solutions-focused mindset.
• Excellent interpersonal skills with the ability to develop sincere business/ministry relationships.
• Strong written and verbal communication and presentation skills.
• Demonstrated commitment to the social sector with a passion for our mission and values.

Responsibilities

• Partner with fundraisers, data analysts, and tech teams to design and implement enhancements that support fundraising and donor engagement
• Recommend best practices for streamlining workflows and strengthening system performance.
• Translate business needs into functional Salesforce solutions
• Build and maintain Salesforce reports and dashboards that provide fundraisers with clear, actionable insights.
• Troubleshoot data and system issues, partnering with technical teams for resolution.
• Support Gift Services processes by ensuring accurate and timely gift entry and donor support.
• Provide User Acceptance Testing (UAT) for new Salesforce features and related platforms.
• Provide training and onboarding support for new hires to ensure effective adoption of CRM processes

Benefits

• Industry leading Medical, Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holiday and sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
• Leadership and Career Development Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees