CRM Business Analyst I

Educational Media Foundation - K-LOVE & Air1•Franklin, TN

About The Position

Bring your analytical mindset and passion to a team that’s transforming donor engagement. As our CRM Business Analyst I, you’ll play a key role in optimizing Salesforce as a powerful engine for fundraising and relationship-building. From uncovering business needs to supporting system enhancements and delivering clear, actionable insights, you’ll help shape scalable solutions that drive both today’s operations and tomorrow’s growth in a mission-driven environment. In addition, a VALUES FIT is top priority. Do our values align with yours? Mission, Beliefs & Values. If so, please read on. Here’s just some of what you will be doing daily…

Requirements

Bachelor's Degree, or combination of education/training with relevant experience.
Minimum1-3 years of experience in business analysis, including gathering requirements, supporting users, and improving system processes.
Skilled at gathering, analyzing, and organizing information from stakeholders to define clear requirements.
General understanding and curiosity of how systems and processes work.
Experience with CRM systems (Salesforce or similar), particularly in reporting and dashboard creation
Organized, detailed, and customer focused
A collaborative communicator who thrives in a team environment.
Proactive in identifying issues and opportunities for improvement, with a solutions-focused mindset.
Excellent interpersonal skills with the ability to develop sincere business/ministry relationships.
Strong written and verbal communication and presentation skills.
Demonstrated commitment to the social sector with a passion for our mission and values.

Responsibilities

Partner with fundraisers, data analysts, and tech teams to design and implement enhancements that support fundraising and donor engagement
Recommend best practices for streamlining workflows and strengthening system performance.
Translate business needs into functional Salesforce solutions
Build and maintain Salesforce reports and dashboards that provide fundraisers with clear, actionable insights.
Troubleshoot data and system issues, partnering with technical teams for resolution.
Support Gift Services processes by ensuring accurate and timely gift entry and donor support.
Provide User Acceptance Testing (UAT) for new Salesforce features and related platforms.
Provide training and onboarding support for new hires to ensure effective adoption of CRM processes

Benefits

Industry leading Medical, Dental & Vision coverage
Short/long term disability and life insurance
Robust 401K with company match
Parental leave with Baby Bonding pay
Generous PTO, holiday and sick pay
Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
Leadership and Career Development Programs

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