CRM Analyst

Cars Commerce

12d

About The Position

We are seeking a CRM Analyst to own and scale automated testing for our Salesforce platform. Your mission will be focused on building, maintaining, and evolving our Copado Robotic Testing suite to ensure the Cars Commerce Salesforce platform is reliable and resilient, supporting quality and confidence across the full release lifecycle - from early development through production validation. In addition to automation, this role will provide strategic input into both automated and manual testing approaches, helping shape how quality is validated across the CRM team. The role will be actively involved in manual testing efforts for larger initiatives and high-risk releases, partnering closely with Salesforce Admins, Developers, and Business Analysts, to validate end-to-end business workflows. This position operates with a high degree of ownership and autonomy and plays a critical role in strengthening the overall quality and confidence of our Salesforce releases.

Requirements

• Experience with Copado Robotic Testing or Salesforce-focused test automation, with a strong understanding of Salesforce processes and architecture
• Comfortable acting as a single owner of a technical practice and taking ownership
• Able to navigate unclear requirements and structure solutions independently
• Detail-oriented, analytical, and quality-driven, with a strong sense of accountability
• 2 - 4 years of experience in automated testing, with hands-on responsibility for designing, building, and maintaining automated test cases.
• Experience with Copado Robotic Testing (CRT) strongly preferred; equivalent Salesforce-focused or UI-based automation tools considered
• 1 - 2 years of Salesforce experience, with exposure to core CRM workflows and platform architecture
• Experience supporting regression testing, release validation, and UAT cycles in a production Salesforce environment
• Familiarity with CI/CD pipelines, release processes, and testing within Agile or iterative delivery teams is a plus

Nice To Haves

• Salesforce Administrator certification preferred (or equivalent practical experience administering Salesforce)

Responsibilities

• Design, build, and maintain Copado Robotic Testing scripts for critical Salesforce business workflows
• Translate user stories, business processes, and known risk areas into automated test scenarios
• Execute automated regression, smoke, and release-validation test cycles
• Troubleshoot and stabilize test failures to improve reliability and reduce false positives
• Manage test data to ensure repeatable and dependable test execution
• Own the Copado Robotic Testing practice end-to-end, serving as the primary SME
• Establish and maintain testing standards, best practices, and documentation
• Proactively identify gaps in test coverage and expand the automation footprint
• Operate effectively in an ambiguous environment, turning high-level objectives into action
• Partner with the CRM team to validate release through pre- and post-deployment testing
• Support CI/CD pipelines by integrating and executing automated test runs
• Communicate and log testing results, risks, and readiness clearly to stakeholders
• Provide manual and exploratory testing support for large initiatives, UAT cycles, and high-risk changes
• Offer guidance and best practices for manual test case creation and execution
• Act as a flexible testing resource when additional QA support is needed

Benefits

• Medical, Dental & Vision Healthcare Plans
• New Hire Stipend for Home Office Set-Up
• Generous PTO
• Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees