CRM Analyst

EssilorLuxottica•Dallas, TX

54d

About The Position

The CRM Data Analyst oversees the maintenance and optimization of the SAP Sales Cloud platform, ensuring data accuracy, system performance, and user support. This individual acts as a key liaison between sales, IT, and marketing teams to enhance CRM capabilities, lead system improvements, support business intelligence tools, and provide training to end users.

Requirements

Bachelor's Degree in Information Systems, Computer Science, Data Science or Business Administration
3-5 years in a Sales or Marketing Analytics, or related role, required
Strong knowledge of CRM systems/ administration (SAP Sales Cloud, Salesforce.com or similar CRM platform)
High level of technical understanding and hands-on experience including dealing with complex data systems and processes
Strong communication skills
Effective team player
Superior data analytical skills
Strong attention to detail and follow through
Ability to multi-task, prioritize, take on responsibility and work well under deadlines
Proven ability to assess problems and research solutions
Strong customer support orientation

Nice To Haves

Experience with Business Intelligence tools (Business Object, PowerBI, Tableau) is a plus

Responsibilities

Maintain and enhance CRM (SAP Sales Cloud) capabilities
Daily support and troubleshooting
Perform multiple data loads
Support the Geotagging process
Maintenance of security settings
Enhance the systems with support from IT to fit the needs of the company, which includes developing Business Requirements; Gap Analysis and UAT
Provide analysis to support recommendations for improvements
Monitor system performance and update when necessary
Work closely with the IT and Reporting counterparts to ensure high accuracy of the data published
Act as the Super User for the team on Business Intelligence tools like OBIEE, Business Object (SAP)
Train, coach and support the Sales Analysts on the CRM platform (SAP Sales Cloud)
Identify opportunities and lead the transformation of CRM sales instance
Develop close partnership with marketing and technology service lines to implement improvements to the CRM cloud
Support the team by providing proactive feedback on process and data issues and collaborate with the resolution of these issues