Supply Chain Analyst (CRM/ERP)
About The Position
Position Responsibilities: Suggest and lead process improvement initiatives addressing gaps across all three pillars: business processes, people knowledge and system enhancements Promote adoption of existing and new system features to rationalize and improve market performance Training, coaching, and mentoring of key planners/users. Development of training materials and solution description documentation in accordance with templates Accountable for critical incidents and problem management across customer and supply chain solutions Manage issue resolution and escalate appropriately based on levels of urgency with customers, helpdesk personnel and developers using solid negotiation and conflict management skills. Run root-cause analysis and post-mortem assessments with Vendors, RH & MBIT Help the business implement technological solutions, including managing the requirements of a project or program and communicating progress clearly to all stakeholders' levels Ability to travel to regional
Requirements
- Bachelors Degree with 1 to 2 plus years of related technical experience in Business, Supply Chain, Engineering, Computer Science or like discipline or High School Diploma/General Education Diploma and 4 plus years of the above stated experience
Nice To Haves
- Masters Degree
- Experience with process mapping, including Salesforce or similar CRM Products.
- Data analysis - experience writing SQL queries to pull data, Microsoft Excel, experience with Power BI or other reporting solutions
Responsibilities
- Suggest and lead process improvement initiatives addressing gaps across all three pillars: business processes, people knowledge and system enhancements
- Promote adoption of existing and new system features to rationalize and improve market performance
- Training, coaching, and mentoring of key planners/users. Development of training materials and solution description documentation in accordance with templates
- Accountable for critical incidents and problem management across customer and supply chain solutions
- Manage issue resolution and escalate appropriately based on levels of urgency with customers, helpdesk personnel and developers using solid negotiation and conflict management skills. Run root-cause analysis and post-mortem assessments with Vendors, RH & MBIT
- Help the business implement technological solutions, including managing the requirements of a project or program and communicating progress clearly to all stakeholders' levels
- Ability to travel to regional
Benefits
- Medical
- Dental
- Vision coverage
- Paid Time Off
- Retirement Benefits
- complimentary Health Screenings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
