CRM Administration Support Specialist

Point Loma Nazarene University • San Diego, CA

3d • $25 - $27

About The Position

The CRM Administration Support Specialist plays an essential role in supporting the enrollment and retention systems used by Graduate and Professional Studies at PLNU. This position focuses on maintaining data accuracy, supporting CRM workflows, and helping staff confidently and effectively use systems such as Salesforce, Workday, and related tools. Working closely with the Director of CRM Administration and cross-functional partners, this role contributes to reporting, documentation, training, and technology initiatives that improve operational efficiency and data reliability across GPS. If you enjoy working at the intersection of systems, data, and people — and take pride in making complex tools feel usable and dependable — this is a collaborative, mission-driven opportunity with meaningful impact.

Requirements

• Strong attention to detail and a commitment to maintaining accurate, reliable data
• Comfort working in CRM systems such as Salesforce, Workday, TargetX, and related tools
• Ability to build, maintain, and interpret reports and dashboards for operational and leadership use
• Analytical mindset with the ability to identify data trends, inconsistencies, and process gaps
• Strong organizational and time-management skills, with the ability to manage multiple priorities
• Collaborative approach to working with Enrollment, Student Success, Financial Services, and Academic partners
• Clear and patient communicator who can support staff with varying levels of technical experience
• Problem-solver who can troubleshoot system issues and recommend improvements
• Customer-service orientation when responding to system questions and support requests
• Willingness to learn new technologies and adapt to evolving systems and business processes
• Bachelor’s degree preferred or relevant and equivalent work experience
• Ability to communicate effectively, both orally and in writing.
• Commitment to a customer-oriented provision of service
• Strong technical skillset in data input and analysis
• Must possess strong detail and time management skills.
• Ability to work independently and accomplish tasks under deadline stresses
• Understanding of and commitment to the spiritual mission of Point Loma Nazarene University
• Excellent organizational skills, accuracy, neatness, and attention to detail
• Demonstrated ability to manage multiple projects simultaneously, meet deadlines, and find solutions to issues that may arise
• Evidence of Christian commitment and active church involvement.
• In addition, staff agree to live in agreement with PLNU’s Community Life Covenant.

Responsibilities

• Maintain data quality and integrity across GPS systems, including Salesforce, Webadmit, and TargetX
• Design, update, and manage recurring reports and dashboards for enrollment and retention tracking
• Monitor data trends and anomalies, recommending process or system logic improvements
• Support data validation and clean-up efforts in collaboration with Institutional Research and Graduate Processing
• Manage record hygiene activities, including deduplication and data reconciliation in Salesforce
• Serve as first-line support for CRM and system questions related to Salesforce, Dialpad, CODA, and TargetX
• Support CRM automation and integrations through testing, troubleshooting, and documentation
• Maintain auxiliary systems such as Dialpad, SMS Magic, FormAssembly, and CODA to ensure proper configuration and data flow
• Manage workflows related to applications, deferrals, withdrawals, and prepaid course registrations
• Document system processes, integrations, and workflows to support transparency and long-term sustainability
• Collaborate with Learning and Development to create and maintain onboarding and training materials
• Deliver training sessions and one-on-one support to help staff build confidence using CRM tools

Benefits

• We are pleased to offer attractive benefits and resources. This includes benefits such as health, dental, tuition benefits for employees and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year. In addition, we have many opportunities to engage with our community including staff chapel and a robust wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees