Critical Environment Program Manager

Microsoft•Cheyenne, WY

1d•Onsite

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers its cloud services. As a CO+I Critical Environment Program Manager, this role is crucial in delivering core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I is dedicated to the personal and professional development of its employees, offering various trainings and opportunities such as Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. The company's global infrastructure comprises over 200 datacenters across 32 countries and millions of servers, managed by subject matter experts supporting over 1 billion customers and 20 million businesses worldwide. This position is an on-site role at Microsoft’s Cheyenne, WY datacenter campus. The team prioritizes environmental sustainability and optimization in datacenter design and operations to meet evolving business demands and maintain Microsoft's status as a world-class cloud provider. Microsoft's mission is to empower every person and organization to achieve more, fostering a culture of inclusion built on respect, integrity, and accountability.

Requirements

High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

3+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or related field.
Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
6 months + of experience working with the operation of building cooling, electrical, mechanical, and life safety systems
6 months + of experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS)
3+ years of experience with project management or relevant certification/training in project management
Associate’s or Bachelor’s degree in applicable engineering field or mechanical or electrical trades
3+ years experience working on large scale projects.

Responsibilities

Establish strong working relationships with customers.
Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in a datacenter
Manage, plan control and organize the planned preventative and corrective electrical and/or mechanical equipment. This involves utilizing CMMS and monitoring the performance of electrical plant and machinery, ensuring work is undertaken to prevent failure/loss of the plant and equipment and the production of work order and allocating the work daily to the Technicians, monitoring progress, and inspecting completed work to ensure the required standards are achieved.
Ensure that electrical, mechanical, and/or fire/life safety equipment within the datacenter is operating at peak efficiency.
Ensure compliance with infrastructure operations standardization
Act as an escalation point for all facilities-related issues within the datacenter, escalating to the Data Operations Manager as needed. This may include assisting technicians in times of emergencies, job training, and providing input/recommendations on electrical/mechanical design parameters.
Management of small-to-medium projects from conception to completion
Ensure routine reporting for critical infrastructure, inclusive of operational and maintenance KPIs, objectives, organizational polices, procedures, and standards.
Driving cost/energy efficiency projects
Identifying single points-of-failure at regional datacenter locations
Coordinate, plan, schedule, and supervise CE audits and compliance verifications
Drive identification and remediation of vulnerabilities (such as single points of failure).
Provide recommendations on new data center equipment designs, technologies, and construction methods.
Share best practices, assists others in learning role, process, procedures; and mentors others
Promotes a culture of safety, security, and compliance in all aspect of datacenter activities
Realize the impact of change on others
Learn, live, and coach the One Microsoft culture and values.
Lead through change by bringing clarity, generating energy, and delivering success
Embody our culture and values
Removes barriers to agility to enable the team to shift priorities quickly without losing productivity.