Crisis Shelter Manager

The Spring Shelter, Inc. • Tulsa, OK

6d

About The Position

The Spring is a faith-based service provider, shelter, and advocacy organization for survivors of domestic violence, sexual assault, stalking, and human trafficking.
The Crisis Shelter Manager oversees The Spring's 24/7 Crisis Shelter, ensuring safe, ethical, and trauma‑informed operations in compliance with all certification and funding requirements. This role provides leadership, program oversight, and strategic direction to support high‑quality services for survivors while supervising shelter leadership staff.

Requirements

• Bachelor's degree in Social Work, Human Services, or related field, or equivalent experience
• Minimum two (2) years of social services experience and two (2) years of managerial or progressive leadership experience
• Ability to work flexible hours and provide coverage when needed
• Valid driver's license
• Able to sign The Spring's Statement of Faith
• Strong leadership, communication, and organizational skills
• Strategic thinker with the ability to manage multiple priorities in a fast‑paced environment
• Proficiency in Microsoft Office and client case management systems
• Must be able to pass a 7-year background check. Any job offer will be based on the results of the background testing. A felony does not automatically exclude you from consideration.

Responsibilities

• Lead and oversee daily shelter operations, ensuring compliance with OAG standards, best practices, and trauma‑informed care models
• Supervise and coach Shelter Supervisors, supporting performance, growth, and emergency decision‑making
• Develop and implement staff training, risk management, emergency preparedness, and crisis response protocols
• Oversee client services, respond to guest grievances, and participate in audits, certifications, and site visits
• Collaborate across departments and with community partners, including volunteer programs and community meetings

What This Job Offers

• Job Type: Full-time
• Career Level: Manager