Shelter Manager

COMMUNITY HOUSING INNOVATIONS INC•Middle Island, NY

1d•$64,350 - $64,350

About The Position

CHI is looking for a full-time Shelter Manager for our Middle Island location. You will be responsible for ensuring that all program participants are provided with the services necessary to promote personal and economic independence, to have skills required to obtain, maintain, and retain permanent housing, and are living in well-maintained units. You will be responsible for overseeing maintenance of operations and ensuring a safe, secure environment for shelter residents and staff. This is accomplished by performing the following functions: Adhere to and enforce program regulations, policies, and procedures. Ensure all clients are receiving quality services that are in compliance with the program. Assist clients in developing an Independent Living Plan (ILP) by identifying needs and goals and evaluate client’s progress on short- and long-term goals. Provide information, referrals, counseling, crisis intervention, direct service, and advocacy services. Develop and maintain a resource network for referrals as related to the needs of the individuals being served in supervised programs. Collaborate with DSS, property owners, and other service providers to assist clients in fulfilling ILP and program requirements. Assist individuals with direct services such as current and projected budget, current resume as appropriate, assistance with ADL skills, etc. Responsible for face-to-face meetings with clients twice a week. Inspect living space regularly as required by the program to assess individual’s ADL needs and program compliance to assist client with maintaining housing. Limit and document improper use of agency resources by clients such as unit damages, furniture, or appliances. Evaluate, document, and inform Program Manager of physical plant needs of the housing unit and/or common areas. Provide regular supervision to Resident Support Specialist (RSS). Directly supervise RSS, be part of any hiring and disciplinary actions, track time off, RSS scheduling, Paycom payroll system, and schedule trainings. Conduct 1 to 1 meetings with members of your team and update the performance goals, accomplishments, notes, and feedback in Paycom on a regular basis (weekly/bi-weekly). Responsible for ensuring the site is safely covered 24/7 which includes scheduling staff, intervening as needed when there is an incident both by phone and/or as needed in person. Covering of staff in emergency. Ensure the timely and correct submission of all internal and external reports in the manner required by funding agencies and/or CHI, dashboards, incident reports (IRC and OTDA), corrective action plan (CAP), housing logs, client contact sheets, unit inspection sheets, progress notes, authorization forms, admission and discharge sheets, census reports, etc.

Requirements

Bachelor’s Degree in human services or related field, Master’s Degree in Social Work preferred. Extensive experience may be substituted for educational requirement.
Two years’ experience working in a related field such as homelessness or housing. Management experience preferred.
Valid driver’s license.
Valid automobile insurance.
Excellent verbal and written communication skills. Proficiency in English required. Bi-lingual (Spanish) is a plus.
Basic competency in MS Windows, MS Office, and on the Internet.
Ability to formulate simple financial budgets.
Ability to tour properties, walk distances, climb stairs, etc.
Ability to prioritize, make appropriate decisions and judgment calls.
Ability to relate to the underserved, homeless and disabled populations. Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details.

Responsibilities

Adhere to and enforce program regulations, policies, and procedures. Ensure all clients are receiving quality services that are in compliance with the program.
Assist clients in developing an Independent Living Plan (ILP) by identifying needs and goals and evaluate client’s progress on short- and long-term goals.
Provide information, referrals, counseling, crisis intervention, direct service, and advocacy services.
Develop and maintain a resource network for referrals as related to the needs of the individuals being served in supervised programs. Collaborate with DSS, property owners, and other service providers to assist clients in fulfilling ILP and program requirements.
Assist individuals with direct services such as current and projected budget, current resume as appropriate, assistance with ADL skills, etc.
Responsible for face-to-face meetings with clients twice a week.
Inspect living space regularly as required by the program to assess individual’s ADL needs and program compliance to assist client with maintaining housing.
Limit and document improper use of agency resources by clients such as unit damages, furniture, or appliances.
Evaluate, document, and inform Program Manager of physical plant needs of the housing unit and/or common areas.
Provide regular supervision to Resident Support Specialist (RSS). Directly supervise RSS, be part of any hiring and disciplinary actions, track time off, RSS scheduling, Paycom payroll system, and schedule trainings.
Conduct 1 to 1 meetings with members of your team and update the performance goals, accomplishments, notes, and feedback in Paycom on a regular basis (weekly/bi-weekly).
Responsible for ensuring the site is safely covered 24/7 which includes scheduling staff, intervening as needed when there is an incident both by phone and/or as needed in person. Covering of staff in emergency.
Ensure the timely and correct submission of all internal and external reports in the manner required by funding agencies and/or CHI, dashboards, incident reports (IRC and OTDA), corrective action plan (CAP), housing logs, client contact sheets, unit inspection sheets, progress notes, authorization forms, admission and discharge sheets, census reports, etc.