Crisis Response Technician

Aspire Indiana Health, Inc.•Noblesville, IN

23h

About The Position

Aspire Indiana Health is a nonprofit provider of comprehensive “whole health” services including primary medical care, behavioral health, recovery services and programs addressing the social drivers of health such as housing and employment. Aspire has health centers in five Central Indiana counties serving Hoosiers of all ages and walks of life. Have a passion for working with clients, community partners, and first responders to assist with de-escalating crisis situations? Do you thrive by problem solving in a fast-paced environment? If so, being part of the Crisis Response team is just right for you. The Crisis Response team will provide a range of responsive crisis assessments, immediate interventions, and case management services to individuals and families in the communities served by Aspire Indiana Health. The Crisis Response team will promote collaborative working relationships with both internal and community partners. Must be flexible in providing crisis services via video conference, telephonically, and in-person in the community. Full-time and part-time options available.

Requirements

High School Diploma required
At least one (1) year of related experience preferred
May self-identify as a current or former recipient of services, and/or a family member of an individual who was a recipient of services, and be maintaining a healthy recovery from mental illness and/or substance use to qualify for the peer track
Must possess a valid Indiana driver’s license , current auto insurance, and a driving record that meets the requirements of the organization

Nice To Haves

Knowledge of community resources, referral processes and risk assessments preferred
Basic knowledge of the Recovery Model highly recommended

Responsibilities

Respond in a timely manner to all requests for crisis intervention that are immediate in nature
Triage phone calls and route appropriately based on needs and preliminary risk assessments
Provide comprehensive crisis counseling and safety planning for clients in need
Support and guide Aspire staff and community stakeholders in the process of inpatient psychiatric admission during behavioral health emergencies
Facilitate inpatient admissions, emergency detention orders, and Apprehend and Return orders
Coordinate Crisis Response Team interventions
Maintain excellent working relationships with first responders, dispatchers, and hospitals
Arrange urgent comprehensive assessments/intakes with Aspire providers or referral partners
Work with hospital discharge planners to coordinate and schedule post-inpatient treatment
Coordinate with Aspire staff to perform assessments aimed at anticipating potential crises for those currently in Aspire services
Provide outreach to current Aspire clients at risk for potential crisis through Caring Contacts and review of their Safety and Prevention plan
Serve as a resource for Aspire staff, as well as, external stakeholders in the identification and application of criteria for inpatient treatment
Coordinate referrals to Aspire treatment services as well as to external resources/services
Monitor psychiatric bed availability in the community
Participate in 24 hour on-call crisis team, as needed