Crisis Residential Unit Director (CRU)

Oakland Community Health Network•Pontiac, MI

4d•Onsite

About The Position

The Crisis Residential Unit (CRU) Director provides overall leadership, operational oversight, and clinical guidance for the 16 bed Crisis Residential Unit located at the Resource and Crisis Center. This role ensures that the program delivers safe, high‑quality, person‑centered crisis stabilization services in alignment with organizational standards, state licensing requirements, and evidence‑based practices. The Director oversees daily operations, supervises multidisciplinary staff, manages program performance, and ensures that service delivery supports recovery, promotes safety, and meets the needs of individuals experiencing a behavioral health crisis. The CRU Director serves as a key liaison with internal leadership, community partners, and regulatory entities to maintain program excellence and respond effectively to emerging needs. This position will have on-call responsibilities.

Requirements

Master’s degree in Social Work, Counseling, or Psychology, with full licensure required.
BLS
Recipient Right’s
De-escalation training
Completion of agency-specific onboarding and crisis intervention training
Ongoing professional development in trauma-informed care and recovery coaching
Minimum of five years of leadership experience.
Minimum of five years of experience working in a crisis environment.
Interpersonal Skills
Strong Organizational Skills
De-escalation and conflict resolution
Clinical knowledge of mental health and suicide prevention
Strong time management
Ability to promote a teamwork mentality with staff to increase staff retention and morale
Ability to remain calm and supportive in high-stress situations
Flexibility to adapt to evolving needs and schedules
High emotional intelligence and empathy
Strong critical thinking and decision-making abilities
HIPPA
Microsoft 365
Recipient Right’s
Mental Health Code
Medicaid Manual

Nice To Haves

Experience in working with Electronic Health Record systems
Experience in customer service
Experience in crisis de-escalation
Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities
Experience working with children with serious emotional disturbance
Background in recovery-oriented or trauma-informed care environments

Responsibilities

Oversee daily, 24-hour operations of the 16 bed Crisis Residential Unit and ensure compliance with licensing, safety, and agency standards.
Coordinate 24-hour operations, including ensuring adequate staff coverage
Provide clinical oversight to support effective crisis stabilization, treatment planning, and safe transitions.
Participate in the hiring of new staff members to fill vacancies.
Supervise, train, and support multidisciplinary staff, ensuring their duties are being performed per their job description.
Develop and lead training to address barriers and gaps in knowledge, and to ensure staff stay up to date with new information and policy updates.
Provide annual staff evaluations and ensure staff compliance with all organizational training/certifications.
Ensure the daily active treatment occurs per the posted schedule, and barriers to completion are addressed with staff.
Assist in evaluating client’s general medical and mental health status, providing emergency assessment as needed.
Monitor program performance, documentation quality, and improvement needs, auditing and reporting on findings as required by leadership.
Coordinate with internal departments, community partners, and referral sources to promote crisis residential offerings, and engage in mutual partnerships for client outpatient supports post discharge.
Address operational issues, high‑risk situations, and after-hours needs as required.
Maintain cleanliness of the facility, and oversee the inventory of supplies
Ensure staff document appropriately within the EHR and audit their work accordingly to ensure accuracy.
Provide direct services to clients as required to maintain regulatory requirements.
Perform additional duties as assigned by leadership