Crisis Program Manager

LIFEWAYS INC•Ontario, OR

23h

About The Position

Essential Duties and Responsibilities (This is not an exhaustive list of all duties/responsibilities. Other duties may be assigned) • Provide leadership and strong dedication to developing, implementing, and delivering evidence-based intensive and crisis-oriented services for individuals with serious mental illness and individuals with co-occurring disorders. • Provide oversight and programmatic leadership for intensive services including, but not limited to, a 23-Hour Crisis Stabilization Center, Mobile Crisis Intervention Services (MCIS), jail diversion, AID, ASSIST, and other high-acuity or diversionary programs. • Manage and provide oversight of 24/7 on-call staffing, including clinical and administrative on-call responsibilities, ensuring appropriate coverage, response, decision-making, and follow-up. • Ensure programs operate in compliance with applicable Oregon Administrative Rules (OARs), contracts, and best-practice standards related to crisis, involuntary services, and diversion programs. • Provide timely and accurate reports regarding program operations, utilization, outcomes, staffing, and performance measures. • Monitor productivity, service delivery expectations, and documentation standards across all intensive programs. • Assist supervisory and clinical staff with professional development planning; provide timely, constructive feedback; and conduct performance evaluations as scheduled. • Oversee hiring, onboarding, training, and retention of assigned clinical and supportive staff within intensive services programs. • Ensure appropriate clinical and operational supervision structures are in place, including individual and group supervision, to support staff working in high-acuity and crisis-driven environments. • Observe and review treatment interventions, crisis response activities, and care coordination practices; provide constructive feedback to enhance quality of care, safety, and clinical effectiveness. • Review comprehensive program and staff reports monthly, including chart audits, service delivery review, client contact, critical incidents, and compliance indicators; identify trends, risks, and training needs. • Serve as a key liaison with community partners including hospitals, law enforcement, jails, courts, emergency services, and other stakeholders involved in crisis response and diversion efforts. • Represent the organization in community meetings, interagency collaborations, public forums, and professional organizations related to crisis, intensive, and diversion services. • Lead, mentor, and support an effective interdisciplinary team capable of working in fast-paced, high-stress environments.

Requirements

Program managers in intensive and crisis mental health programs must meet the State of Oregon’s Qualified Mental Health Provider (QMHP) requirements, including completion of two years of post-graduate clinical experience in a mental health treatment setting
Minimum of five (5) years of experience working in behavioral health/mental health and/or alcohol and drug counseling settings
Minimum of three (3) years of leadership or supervisory experience in a behavioral health or related setting
Demonstrated knowledge of regulations, laws, and standards governing mental health and addiction services, including current OARs, ethics, confidentiality, privacy, involuntary services, and crisis response
Must be registered with the appropriate state licensing board and hold a valid independent clinical license in the State of Oregon, or be able to obtain independent clinical licensure within six (6) months of hire
Valid driver’s license
Successful completion of background check

Nice To Haves

Bilingual in English/Spanish

Responsibilities

Provide leadership and strong dedication to developing, implementing, and delivering evidence-based intensive and crisis-oriented services for individuals with serious mental illness and individuals with co-occurring disorders.
Provide oversight and programmatic leadership for intensive services including, but not limited to, a 23-Hour Crisis Stabilization Center, Mobile Crisis Intervention Services (MCIS), jail diversion, AID, ASSIST, and other high-acuity or diversionary programs.
Manage and provide oversight of 24/7 on-call staffing, including clinical and administrative on-call responsibilities, ensuring appropriate coverage, response, decision-making, and follow-up.
Ensure programs operate in compliance with applicable Oregon Administrative Rules (OARs), contracts, and best-practice standards related to crisis, involuntary services, and diversion programs.
Provide timely and accurate reports regarding program operations, utilization, outcomes, staffing, and performance measures.
Monitor productivity, service delivery expectations, and documentation standards across all intensive programs.
Assist supervisory and clinical staff with professional development planning; provide timely, constructive feedback; and conduct performance evaluations as scheduled.
Oversee hiring, onboarding, training, and retention of assigned clinical and supportive staff within intensive services programs.
Ensure appropriate clinical and operational supervision structures are in place, including individual and group supervision, to support staff working in high-acuity and crisis-driven environments.
Observe and review treatment interventions, crisis response activities, and care coordination practices; provide constructive feedback to enhance quality of care, safety, and clinical effectiveness.
Review comprehensive program and staff reports monthly, including chart audits, service delivery review, client contact, critical incidents, and compliance indicators; identify trends, risks, and training needs.
Serve as a key liaison with community partners including hospitals, law enforcement, jails, courts, emergency services, and other stakeholders involved in crisis response and diversion efforts.
Represent the organization in community meetings, interagency collaborations, public forums, and professional organizations related to crisis, intensive, and diversion services.
Lead, mentor, and support an effective interdisciplinary team capable of working in fast-paced, high-stress environments.