Crisis Line Team Lead - Full-Time Telehealth (Evenings and Weekend)

Mantra Health

7h • $55,000 - $60,000 • Remote

About The Position

The ConnectNow Crisis Line Lead is a senior clinical support role responsible for real-time operational leadership, clinical quality oversight, and escalation support during peak service hours.
This role is not a full-time frontline provider position. While the Lead maintains a limited direct service presence to stay clinically grounded, their primary focus is supporting providers, ensuring coverage stability, managing escalations, and maintaining service quality.
The Lead works closely with the Program Manager to ensure ConnectNow operates safely, effectively, and sustainably.

Requirements

• Master’s degree in Social Work, Counseling, Psychology, Marriage & Family Therapy, or a closely related mental health field
• 2+ years of experience providing crisis intervention, risk assessment, or acute mental health support
• Experience working in telehealth, crisis lines, or high-acuity behavioral health settings
• Strong clinical judgment and ability to support peers in complex situations
• Comfort working during evening and weekend hours
• Familiarity with call center or queue-based service models
• Flexible with change and working in startup environments that can be fast-paced at times and may require workflows/policies to be created or updated to support growth and scale

Nice To Haves

• Active, unrestricted independent clinical licensure (LCSW, LPC, LMFT, or state equivalent)
• Prior experience in a lead, senior clinician, or supervisory role
• Experience providing clinical coaching or quality review
• Interest in operational leadership and program development

Responsibilities

• Monitor live queue activity during scheduled hours and respond to staffing needs, call-offs, and volume fluctuations
• Serve as an escalation point for ConnectNow providers during active shifts
• Support in-the-moment clinical decision-making and debrief providers following complex interactions
• Coordinate real-time coverage adjustments as needed
• Provide operational and clinical coverage if the Program Manager is unavailable
• Conduct chart reviews and provide feedback to ensure documentation quality and clinical alignment
• Offer coaching and clinical guidance to providers based on observed trends and case reviews
• Support onboarding and training of new providers in collaboration with the Program Manager
• Maintain a fixed weekly provider shift to remain clinically engaged
• Step into coverage when needed during high-volume periods or unexpected gaps
• Participate in a shared tertiary overnight on-call rotation

Benefits

• Potential to shape and lead clinical functions within a mission-driven organization.
• Collaborate with a passionate, dedicated, and innovative team focused on transforming mental healthcare.
• Competitive salary and benefits package, with the chance to make a meaningful impact on the lives of young adults.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level