Crisis & Issue Communications Account Director

Circa - IPG DXTRA • New York, NY

34d • $115,000 - $135,000

About The Position

The Weber Shandwick New York office is seeking an Account Director to join its Global Crisis and Issues Practice. We are looking for a change agent to help us grow our Global Crisis and Issues Practice and support a wide array of high-profile clients with capital markets, crisis preparedness and live crisis/issues counsel and support. You should have extensive capital markets, crisis communications and issues management experience, preferably across multiple industries and across the spectrum of public and private companies. You will play an important role on our team, leading a broad range of projects, developing new business opportunities, and helping to mentor and grow the skill sets of emerging talent in our practice. You should be digital analytics-savvy, have strong writing skills and thrive in a fast-paced, deadline-oriented environment. Previous agency experience is a must. An additional plus: experience working in public affairs or media role. Our New York team is a group of smart, analytical and hardworking people who care deeply about helping lead our clients through a crisis to make a positive impact on society. We are on the front lines of some of the biggest, most complex issues – and the nature of our work requires an ability and eagerness to juggle multiple responsibilities and work on multi-office client teams. You will have the opportunity to play a leading role in driving both ongoing client engagements and discrete projects.

Requirements

• Bachelor's degree in a relevant field and/or 5+ years of relevant experience in an agency/strategic consulting firm, political campaign, or similar setting.
• Experience directly counseling clients/senior ranking executives through a broad range of crises, issues and special situations.
• Experience with corporate reputation, brand management and protection through integrated communications programs.
• Solid understanding of capital markets fundamentals, what’s happening in the markets and issues affecting the financial and reputational well-being of companies
• Familiarity with the latest digital trends in social media strategy, tools, and analytics and ability to turn insights into actionable recommendations.
• Thrives under pressure and can handle multiple projects in a demanding, deadline-oriented environment.
• Exercises exceptional judgment when working with clients, team members, and vendors.
• Communicates clearly, analytically, and persuasively both orally and in writing.
• Pays close attention to detail and quality of work product.
• Adept at solving problems and resolving conflicts.
• Capable of mobilizing and motivating teams, anticipating needs, and instilling confidence.

Nice To Haves

• Experience delivering media and crisis training is a plus.

Responsibilities

• Support a range of financial communications, issues and crisis communications situations for companies and organizations, including those related to earnings, financial transactions (IPOs, M&As), special situations, (shareholder activism, workplace culture, litigation, regulatory compliance, DEI, brand safety, misinformation, product safety issues and recalls, cybersecurity attacks, investigative reporting, and more.
• Serve as the day-to-day client contact – providing account support and counsel, flagging, triaging, and directly managing client issues as they arise.
• Train and motivate emerging talent and help create opportunities for their growth.
• Execute frequent media outreach around financial events, including backgrounding and pitching reporters, correcting inaccuracies, and facilitating client media interviews, as appropriate. As well as proactive media outreach and reactive media relations strategies in connection with issues and crisis management strategies as needed.
• Develop and draft crisis plans, media strategies, reactive media statements, talking points, FAQs, memos, crisis simulations and other deliverables as needed.
• Provide regular counsel to clients and colleagues.
• Keep client programs on schedule and ensure all deadlines are met within budget parameters.
• Participate in new business development for the team and collaborate among practice areas at the agency in support of broader new business pitches that include a crisis and issues component.

What This Job Offers

• Job Type: Full-time
• Career Level: Director